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Senior Account Manager Team Lead Commercial Lines
Job Location:
Job Location:
Hamilton, MT - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
24 June 2026 (30+ days ago)
Posted:
Application Deadline:
21 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The Senior Account Manager / Team Leads main focus is to build and maintain client relationships to support the new business and retention goals of their department and serve as a leader to a team of Commercial Account Managers.
Key Responsibilities
Key Responsibilities
- Lead and inspire a team of Commercial Account Managers by setting clear priorities establishing structured work plans and providing hands-on leadership and support
- Provide hands-on assistance training and mentorship support to team members to enhance their personal professional development and success
- Lead internal agency and departmental meetings with respect to market relationships and/or client servicing
- Handle primary responsibility for overall servicing of larger ($150K premium) and/or complex Commercial client accounts
- Build and maintain strong internal and external relationships
- Efficiently and effectively lead new client onboarding and account renewals and advocate for client interests as needed
- Support the Rue Be Ready model by proactively seeking to discover client operational or exposure-based risk improvement opportunities making appropriate risk control or insurance coverage recommendations to address identified risks and following through to resolution
- Resolve coverage questions or deficiencies identified in the course of account servicing independently or with joint accountability with Producers as appropriate
- Proactively identify and resolve client insurer Rue personnel and third-party communication and service issues in an empathetic and professional manner
- Collaborate with agency management to drive growth including but not limited to leading account rounding efforts and supporting new program development and integration
- Serve as liaison between insurers and clients both as a technical advisor and on service-related issues
- Develop and maintain advanced exposure and coverage knowledge by proactively seeking formal and informal educational programs to enhance knowledge and skills and/or to obtain additional professional designations
- Participate in and/or conduct internal educational program(s) as a Subject Matter Expert to further enhance knowledge and skills for self and team members
- Contribute to enhancement of agency processes and procedures including but not limited to taking initiative to drive continuous improvement in client service offerings Epic Workflows system documentation and paper and electronic records management
- Follow all agency processes and procedures including but not limited to Epic Workflows client documentation paper and electronic records retention guidelines etc.
- Accompany producers on client visits to accounts as requested
- Be familiar with and follow agency E&O guidelines
- Attend and actively participate in regular department and monthly company meetings
- Perform all other duties or projects assigned by management
