Senior Account Manager, Factor Healthcare Partners

Senior Account Manager Factor Healthcare Partners

This is a hybrid role to the HelloFresh Headquarters in either Chicago IL or Boulder CO

Factor a brand of HelloFresh is looking for a Senior Account Manager to join our New Channels Team. As a leader in the health-focused fully prepared meal space F is at the forefront of the Food as Medicine Space this role you will be the point person for Fhealthcare customers which range from health plans hospital systems community-based organizations and clinical researchers. For these customers and their patients we do more than deliver meals; we deliver better health outcomes.

You will.

• Drive Portfolio Growth & Expansion: Act as the primary account manager for a portfolio of healthcare partners identifying opportunities to scale current programs and expand Factors footprint within their broader clinical ecosystems.
• Execute High-Impact Launches: Lead the implementation of new partner programs or expanded service lines coordinating every detail from user account setup to workflow mapping.
• Coordinate Cross-Functional Integration: Work closely with Product Supply Chain and Nutrition teams to translate the evolving needs of healthcare partners into seamless internal workflows.
• Lead Strategic Partner Success: Resolve complex questions with high-touch solution-oriented responses that build the long-term trust necessary for partnership expansion.
• Provide Ongoing Account Management & Support: Serve as the dedicated point of contact for accounts delivering consistent support troubleshooting issues and conducting regular check-ins to ensure program performance and partner satisfaction.

You are.

• A Growth-Minded Relationship Builder: You are comfortable navigating the specific needs of health plans and providers effectively turning clinical requirements into operational realities that allow partnerships to flourish and grow.
• A Reliable Account Management Partner: You take ownership of your accounts with a service-first mindset ensuring partners feel consistently supported. You are organized responsive and skilled at managing competing priorities to keep programs running smoothly and relationships strong.
• An Excellent Communicator: You are a versatile communicator who can distill complex data into persuasive insights that drive alignment and measurable results across cross-functional teams.
• A Proactive Strategy Leader: You identify potential bottlenecks before they impact the partner experience and proactively propose solutions that protect and grow the partnership.
• An Analytical Storyteller: You have a trust but verify mindset regarding data. You enjoy digging into numbers to ensure data integrity and can transform metrics into a compelling narrative that stakeholdersand partnersbelieve in.

At a minimum you have:

• 6 years of experience in account management
• Ideal experiences: management consulting high growth environments such as healthcare start-ups (Series B) and/or direct experience working for/with health plans or clinical research organizations
• Strong understanding of the healthcare industry including HIPAA
• Advanced proficiency in Excel and Google
• Exceptional written and verbal communication skills
• BA/BS degree

Youll get

• Competitive hourly rate 401K company match that vests immediately upon participation & team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh Green Chef Everyplate and Factor)
• Access to Employee Resource Groups that are open to all employees including those pertaining to BIPOC women veterans parents and LGBTQ
• Inclusive collaborative and dynamic work environment within a fast-paced mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However the Company reserves the right to adjust modify or reassign work tasks and responsibilities as needed to meet changing business needs operational requirements or other factors.

FOR CO POSTINGS

Our company is committed to fair hiring practices and complies with all applicable laws including the Colorado Job Application Fairness Act (JAFA). In accordance with JAFA we will not request your age date of birth or dates of attendance at or graduation from an educational institution on your initial application for employment.