Senior Account Manager, Client Engagement

At New Engen we help brands grownot just bigger but smarter. Were a digital marketing agency built to drive meaningful impact across the entire customer journey blending media creative analytics influencer and retail strategies into performance-driven campaigns.

Some clients partner with us through long-term agency relationships. Others tap into specialized solutionslike Donut Studios our in-house creative studio for platform-native and short-form content or Acorn Creator Suite our influencer marketing solution built for retail impact. While each solution brings its own focus and flavor theyre all part of how we deliver for our clients together as one team.

Were a collaborative group of strategists creatives analysts and makers who are all in on helping brandsand each otherthrive. We work hard stay humble and build with purpose.

As a Senior Account Manager you will flex between being both the Account Lead- key client contact and relationship owner and the operational heartbeat of your client portfolio. Youll own the day-to-day client comms and execution of integrated influencer campaigns ensuring programs stay on track teams stay aligned and clients stay informed. Working closely with Strategy Creator Operations Media Analytics and Account Leadership youll turn complex campaigns into seamless client experiences while proactively identifying risks and keeping work moving forward.

Lead Campaign Execution
Own the operational delivery of multiple influencer marketing programs from RFP through campaign wrap-up. Youll manage timelines coordinate cross-functional workstreams and ensure every campaign is delivered on time on budget and aligned with client expectations.

Build Strong Client Partnerships
Serve as the primary day-to-day client contact. Youll provide strategic recommendations proactive communication manage ongoing requests navigate questions with confidence and keep clients informed every step of the way.

Drive Cross-Functional Collaboration
Partner closely with Strategy Creator Operations Media Analytics and Engagement teams to ensure everyone has the information they need to execute successfully. Youll anticipate needs remove roadblocks and keep projects moving with clarity and accountability.

Own Operational Excellence
Develop project timelines manage campaign workstreams coordinate creator operations handoffs facilitate media setup and ensure campaign documentation is accurate complete and actionable.

Turn Performance into Insights
Lead the development of campaign recap presentations by partnering with Analytics Media Strategy and Creator Operations to tell a compelling performance story and identify opportunities for future success.

Mentor and Elevate the Team
Support and coach Associate Account Managers while helping establish best practices improve team workflows and contribute to a collaborative high-performing environment.

• 4-6 years of experience in account management campaign management project management or client services within an agency influencer marketing or digital marketing environment.
• Experience managing multiple client accounts and complex cross-functional marketing campaigns simultaneously.
• Exceptional organizational and project management skills with the ability to manage competing priorities in a fast-paced environment.
• Strong written and verbal communication skills with confidence leading client conversations and presenting recommendations.
• Experience coordinating work across multiple disciplines including strategy creative media analytics and production.
• Familiarity with influencer marketing workflows including creator sourcing contracting content approvals and campaign execution.
• Strong problem-solving skills with the ability to proactively identify risks and develop solutions before issues escalate.
• A collaborative mindset with a passion for building strong relationships across teams.

• Experience with influencer marketing platforms and creator management tools.
• Experience working with project management platforms such as Asana Jira or similar.
• Experience supporting integrated campaigns across paid social influencer and digital media.
• Familiarity with campaign reporting measurement and performance analysis.

• Remote or hybrid work environment with flexible hours
• Unlimited PTO company holidays
• Comprehensive medical dental vision and disability coverage
• Life & AD&D insurance
• 401(k) with company match
• Paid parental leave & family support
• Pet care perks & insurance
• Learning & career development programs
• Commuter & transit benefits
• Exclusive employee discounts

Salary Range: $82000$100000 USD annual

Compensation for each opportunity is determined based on the applicable labor market the scope and structure of the role or engagement and the individuals qualifications and experience.

New Engen is proud to have offices in Seattle New York and Northwest Arkansas each one anchoring teams that drive creativity collaboration and culture. But great work isnt limited to those zip codes. We also support a distributed team of remote employees across the country giving people the flexibility to do their best work wherever they are.

We currently hire full-time employees in the following states: Arkansas California Colorado Florida Georgia Illinois Michigan Missouri Nevada New Jersey New York North Carolina Oregon Pennsylvania South Carolina Tennessee Texas Virginia Washington and Wisconsin

Lets Build Whats Next Together If youre passionate about media and eager to make a meaningful impact with a team thats all in wed love to hear from you.

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