Security Operations Manager

Philadelphia Gas Works

Looking for a challenge and ready to power up your career

Free Health Insurance Options Free Dental Insurance Flex Spending - Commuter Benefits - Pension Plan Free Parking Wellness Programs Onsite Gyms Tuition Assistance- PSLF Eligible Employer- Parental Leave - Hybrid Work Environment

ThePhiladelphia Gas Works (PGW)is the largest municipally owned gas utility in the nation supplying gas service in the City of Philadelphia to over 500000 customers. From its humble beginnings in 1836 PGW has grown into the large modern facility that exists today. As one of the nations leading natural gas providers PGW prides itself on stability and continual growth. PGW is dedicated to becoming the Greenest Natural Gas Delivery Company in the region.

Become part of the PGW Team!

Security Operations Manager

The Security Operations Manager serves as the second-in-command within the Security Department and provides strategic operational and administrative leadership in support of the Chief of Security. This role is responsible for overseeing day-to-day physical security operations across all PGW facilities ensuring the protection of employees assets infrastructure and operations from physical threats unauthorized access workplace violence and operational disruptions.

The Security Operations Manager assists in the development and execution of enterprise security strategies emergency preparedness initiatives investigations regulatory compliance activities and security technology programs. The position serves as a key liaison with law enforcement emergency management agencies regulators and internal business leaders.

This role also provides leadership over contract security operations security systems administration incident response coordination and security-related business continuity initiatives while ensuring alignment with PGWs strategic security-related objectives regulatory obligations and industry best practices.

The position is subject to emergency call-out responsibilities and must be available to respond to critical incidents alarms security breaches and emergency situations outside of normal business hours.

Security Operations & Administration

Assist the Chief of Security in directing and administering enterprise-wide physical security operations for all PGW facilities including locations operating 24/7.

Oversee the daily operation and effectiveness of physical security programs designed to protect employees facilities vehicles infrastructure and other PGW assets from theft vandalism sabotage workplace violence unauthorized access and other security threats.

Manage and monitor enterprise security systems including:

Access control systems

CCTV and video surveillance systems

Intrusion detection and alarm systems

Electronic guard tour systems

Emergency notification systems

Ensure timely response and resolution to alarms incidents emergencies and after-hours security events.

Direct routine inspections audits and vulnerability assessments of PGW facilities gates fences doors vehicles and critical infrastructure to ensure compliance with security standards and regulatory requirements.

Coordinate credentialing and badging programs including employee and contractor access authorization processes.

Emergency Management & Incident Response

Support the development implementation and continual improvement of security policies emergency response procedures crisis management plans and business continuity protocols.

Lead or coordinate emergency response activities and corporate task forces during elevated threat conditions severe weather events operational disruptions or other emergencies.

Serve as a liaison with local state and federal law enforcement emergency management agencies intelligence-sharing organizations and public safety partners.

Participate in regional and industry security organizations and intelligence-sharing initiatives to maintain situational awareness regarding emerging threats and funding opportunities

Investigations & Compliance

Conduct and oversee confidential investigations involving employees contractors security incidents property loss workplace misconduct regulatory matters and other incidents impacting PGW interests.

Prepare investigative reports maintain case documentation and coordinate with Human Resources Legal Compliance and law enforcement agencies as necessary.

Support regulatory inspections and compliance activities involving agencies such as the Department of Homeland Security (DHS) Transportation Security Administration (TSA) and other applicable entities.

Ensure required security records certifications training documentation and incident logs remain accurate current and audit ready.

Strategic Planning & Financial Management

Assist with development and management of departmental operating and capital budgets including forecasting variance tracking and project cost management.

Support enterprise security initiatives and capital improvement projects involving security infrastructure technology enhancements and operational efficiencies.

Analyze security trends risks incident data and operational metrics to identify vulnerabilities and recommend corrective actions or program improvements.

Ensure security initiatives align with PGW strategic priorities operational objectives and regulatory requirements.

Other Related Duties

Maintain awareness of current and emerging trends technologies and best practices in corporate security critical infrastructure protection and emergency management.

Perform special projects emergency assignments and other duties as assigned by the Chief of Security or executive leadership and recommend corrective action.

Perform other special projects and assignments as directed.

Bachelors degree in criminal justice Homeland Security Emergency Management Business Administration Public Administration or a related field required; masters degree preferred.

Minimum of 810 years of progressively responsible experience in corporate security law enforcement critical infrastructure protection military security emergency management or related public safety operations.

Minimum of 5 years of leadership or supervisory experience managing security personnel contract guard forces and/or multi-site security operations in a complex operational environment.

Demonstrated experience overseeing physical security systems including access control CCTV surveillance intrusion detection systems alarm monitoring and emergency notification technologies.

Experience conducting sensitive and confidential investigations involving workplace incidents employee misconduct security breaches theft vandalism or regulatory matters.

Strong knowledge of security risk assessment methodologies crisis management business continuity planning and incident command/emergency response protocols.

Experience working with local state and federal law enforcement agencies emergency management organizations and regulatory bodies such as the Department of Transportation (DOT) TSA DHS or other critical infrastructure oversight agencies.

Proven experience managing security vendor relationships service contracts operating budgets and capital security improvement projects.

Demonstrated ability to develop and implement security policies procedures standards and training programs within a regulated or high-risk operational environment.

Professional certifications such as CPP (Certified- Protection Professional) PSP (Physical Security Professional) CISSP FEMA Incident Command certifications or related security/emergency management credentials preferred.

Must have a Valid Drivers License.