Security Officer Patient Concierge

Position Summary

As a Security Officer / Patient Concierge you will serve as the first point of contact for patients visitors and staff while maintaining a secure and welcoming environment throughout the medical addition to ensuring the safety and security of the facility you will provide exceptional customer service by greeting patients assisting with wayfinding and offering physical assistance to elderly or mobility-impaired patients entering and exiting the building when needed. The ideal candidate is approachable observant compassionate and committed to creating a safe and positive experience for every patient.

• Greet patients visitors and vendors professionally.
• Provide directions and assist patients throughout the office.
• Maintain a visible security presence.
• Monitor entrances exits waiting areas and parking lots.
• Ensure only authorized individuals access restricted areas.
• Respond to disturbances emergencies or safety concerns.
• Assist with de-escalating difficult situations.
• Escort patients visitors or staff when needed.
• Conduct routine security rounds.
• Complete incident reports.
• Assist elderly disabled or mobility-impaired patients entering and exiting the building.
• Assist with wheelchairs walkers canes and other mobility aids when appropriate.
• Escort patients to and from vehicles when needed.
• Monitor entrances/exits for fall hazards.
• Assist with opening and securing the office.

• Valid New Jersey SORA License.
• Valid drivers license.
• Reliable transportation.
• High school diploma or GED.
• Excellent customer service and communication skills.
• Professional appearance.
• Ability to remain calm under pressure.
• Ability to safely assist patients with limited mobility.
• Ability to stand walk bend and provide light physical assistance throughout the day.
• Ability to lift push or pull up to 30 pounds.
• Background check required.

• Healthcare or hospital security experience.
• CPR/First Aid certification.
• Customer service or concierge experience.
• Bilingual English/Spanish preferred.

• Competitive pay
• Paid Time Off
• Health Dental & Vision Insurance
• 401(k)
• Paid Holidays
• Career growth opportunities

Required Experience:

Unclear Seniority