Security Dispacher

Position Summary

The Security Dispatcher is responsible for coordinating security personnel monitoring communications responding to incidents and maintaining accurate records. The dispatcher serves as a central point of communication between security officers supervisors clients emergency services and company management.

Essential Duties and Responsibilities

• Monitor radio telephone alarm and other communication systems.
• Dispatch security officers to posts incidents emergencies and service calls.
• Monitor officer locations post assignments and staffing levels.
• Coordinate coverage for open or vacant security posts.
• Receive and document calls complaints incidents and requests for assistance.
• Maintain accurate daily activity logs and dispatch records.
• Monitor security cameras and alarm systems when assigned.
• Immediately notify supervisors and management of significant incidents.
• Contact police fire medical services or other emergency personnel when appropriate.
• Track officer call-offs late arrivals and replacements.
• Assist with scheduling and last-minute staffing adjustments.
• Conduct welfare checks on officers when necessary.
• Communicate professionally with clients officers supervisors and the public.
• Maintain confidentiality of company client employee and security-related information.
• Prepare incident reports and other documentation as required.
• Follow all company policies post orders emergency procedures and client requirements.
• Perform other duties as assigned by management.

Preferred Skills

• Security industry or dispatch experience.
• Experience using two-way radios and telephone systems.
• Experience with security camera or alarm monitoring systems.
• Strong attention to detail.
• Knowledge of basic emergency response procedures.
• Ability to work effectively in a fast-paced environment.

Physical and Work Requirements

• Ability to remain seated and monitor communication systems for extended periods.
• Ability to use a computer telephone radio and other office equipment.
• Ability to maintain concentration during extended shifts.
• Ability to work under pressure and respond appropriately to emergencies.

Qualifications :

Qualifications

• High school diploma or GED preferred.
• Previous security dispatch customer service or communications experience preferred.
• Strong verbal and written communication skills.
• Ability to remain calm and professional during stressful situations.
• Ability to multitask and prioritize competing requests.
• Basic computer skills and ability to learn dispatch and scheduling software.
• Ability to accurately document information and maintain detailed records.
• Ability to work independently and make sound decisions within company procedures.
• Must be dependable punctual and able to maintain confidentiality.
• Must be willing to work nights weekends holidays and varying shifts as required

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Prior to coming to your interview please go to any police command center and complete a scope (background check) there is a fee of $13. If you join the team we will reimburse you 30 days after employment. This will help make the hiring process go faster !

Remote Work :

No

Employment Type :

Full-time