Security Center Operator (Night Shift)

Are you looking for career opportunities that provide top-notch benefits including paid vacation & sick leave outstanding health & dental insurance a health clinic for you & your dependents a generous retirement plan and much more

Travis County Office of Security & Protection is looking for Security Center Operators to join the team. This role serves as a central information hub for County safety/security issues. Coordinates and provides immediate response to any emergency or security situation affecting Travis County employees customers facilities or assets. Operates Electronic Security System and telecommunications equipment used in monitoring evaluating sending and relaying information in response to security events. Responsible for remotely monitoring all County facilities for fire intrusion and card access events. Reports security violations and questionable activities. Monitors various auxiliary systems including closed circuit television (CCTV) systems; access control systems to include badge perimeter and internal secured areas; cable television and internet weather sources for news and weather events and to determine anticipated County impact and provide notifications as required. Monitors buildings for damages from flooding equipment failure or vandalism. Produces factual and accurate reports as required. Dispatches security guard patrols as needed.

Two Night shift positions available 10:30pm-6:30am Sunday-Thursday

Distinguishing Characteristics

This is a job classification within the Maintenance job family. This classification is responsible for Travis County security functions and does not have any lead or supervisory duties or responsibilities. This classification may require a flexible work schedule and may be required to work on rotating shifts including weekends and holidays in order to meet the needs of the County.

• Monitorsandoperatesunifiedphysicalandpersonnelsecurityplatformsinvolvingaccesscontrolvideo surveillance communications intrusion andanalytics.
• Ensuresenhancedsituationalawarenessunifiedcommandandcontrolandcentralizedoperationsof County physical security systems.
• Monitorsinvestigatesandrespondsappropriatelytoalarmsignalstoincludefirelifesafetyintrusion and asset protection and provides direction asnecessary.
• Reportssecurityconcernsviolationsbreachesquestionableactivitiesandemergenciesbothverbally and inwriting.
• Initiates response/notification procedures during emergency and security situations affecting County operations or employees such as medical emergencies bomb threats workplace violence incidents suspicious activity evacuationsetc.
• other unauthorized personnel.

• Monitors buildings for equipment failure or vandalism notifies proper emergency contacts forrepair.
• Operates security computer systems regularly asassigned.
• Operates a radio system in accordance with FCC rules andregulations.
• Dispatches security guards to various calls forservices.
• Coordinates performs and controls multiple communication and simultaneous tasks ondemand.
• Utilizes and executes checklists protocols and phone listings to effectively manage incidents and make applicablenotifications.
• Attend training and certification courses as needed and as required by the Department in order to maintain certifications and skills necessary to perform the job.
• Performs other job-related duties as assigned.

Education and Experience:
High School diploma or G.E.D. ANDtwo (2) years of experience in a security operations center environment or equivalent including one (1) year of computer experience;

OR

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge skills and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses Registrations Certifications or Special Requirements:
Applicants are required to successfully pass the background investigation including fingerprint clearance.

• Valid Texas Drivers License.
• Prior military security fire protection or public safety dispatcher experience.
• Experience with Lenel access control alarm monitoring and CCTV.

• Software based security systems CCTV and access control systems.
• Extensive technical acumen of computer software programs to include word processing spreadsheets databases email and a variety of software packages.
• Security regulations and procedures.
• Basic telephone courtesy.
• Business letter writing grammar and punctuation and report preparation.

• Operating computers.
• Prioritizing work assignments.
• Interacting positively with the public.
• Being proactive and possess creative problem solving skills.
• Making prompt and accurate decisions in a fast paced environment.
• Both verbal and written communication.
• Attention to detail.
• Active listening skills.

• Effectively operate and manage security tools and processes.
• Handle sensitive issues with strict confidentiality and discretion.
• Operate security access control CCTV and alarm systems email intranet systems and complex communication device systems.
• Recognize assess evaluate and report security situations risks and dangers.
• Multi-task prioritize activities as required and coordinate emergency and security situations calmly efficiently effectively and professionally.
• Understand and follow instructions and communicate effectively as required.
• Work independently and efficiently.
• Gain working knowledge of the physical County geography layout.
• Communicate clearly concisely and with professional tact both verbally and in writing.
• Perform multiple-simultaneous tasks on demand.
• React swiftly and remain clam under stress and make quick and calm decisions in emergency situations.
• Understand and carry out verbal and written directions/instructions.
• Establish and maintain effective working relationships with representatives of outside agencies other County employees and officials and the general public.
• Exercise discretion and diplomacy in difficult and sensitive situations.
• Maintain attendance and punctuality standard.

Physical requirements include the ability to lift/carry up to 25 pounds visual acuity speech and hearing hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to constant sitting reaching talking and exercise of fine dexterity occasional standing walking climbing kneeling/crouching bending/squatting and gripping/grasping to perform the essential functions. Subject to job related stress and client/customer communications within the confines of the Security Operations Center which operates 24-hours/7-days a week.

Travis County employees play an important role in business continuity. As such employees can be assigned to business continuity efforts outside of normal job functions.

Work Hours: Shift Differential Pay Available. Works some holidays some weekends Works all nights

Location: 700 Lavaca Street Austin Texas 78701

Criminal CJIS Fingerprints Driving Reference and Employment Background Checks Required.

For updates or questions on this position contact .