Security Agent

Join our Security team and help provide a safe secure and welcoming environment for our guests team members and visitors. As a Security Agent you will serve as a visible presence throughout the property responding to incidents assisting guests and helping protect hotel assets while delivering exceptional customer service.

Classification: Non-Exempt

Position Summary:

The Security Agent is responsible for maintaining the safety and security of guests employees visitors and hotel property. This role requires strong observation skills sound judgment professionalism and the ability to respond effectively to a variety of situations. Security Agents play a vital role in ensuring a positive guest experience while supporting hotel operations and emergency response procedures.

Essential Responsibilities:

• Conduct regular patrols of guest floors public areas parking facilities back-of-house areas and hotel grounds
• Monitor surveillance cameras alarm systems and access control systems
• Respond promptly and professionally to guest concerns emergencies accidents disturbances and security incidents
• Investigate incidents and prepare accurate detailed and timely reports
• Enforce hotel policies and procedures while maintaining a guest-focused approach
• Assist guests employees and visitors with safety-related requests and concerns
• Monitor entrances exits and restricted-access areas as needed
• Identify and report safety hazards maintenance concerns and suspicious activity
• Assist with emergency response procedures evacuations and crisis situations
• Maintain key control lost and found procedures and other security-related programs
• Coordinate with management and emergency responders when necessary
• Maintain confidentiality regarding hotel operations guests employees and investigations
• Support a culture of safety professionalism teamwork and exceptional guest service
• Perform additional duties as assigned

Qualifications:

• Prior security or customer service experience preferred
• Valid California Guard Card required or ability to obtain upon hire
• Valid Driver License with an acceptable driving record
• Strong observation communication and problem-solving skills
• Ability to remain calm and professional in stressful or emergency situations
• Ability to write clear and accurate incident reports
• Strong customer service skills and a professional demeanor
• Dependable team-oriented and able to work independently
• Flexibility to workdays evenings overnight shifts weekends and holidays as needed

Benefits & Perks:

• Medical Dental Vision and Voluntary Benefits
• 401(k) Retirement Plan
• Wellness and employee Assistance Program
• PerkSpot Employee Discount Program
• Hotel Stay Discounts
• Employee Meals
• AquaVie Fitness & Spa Membership Discount
• Training and Career Growth Opportunities
• Discounts at Grand America Hotels & Resorts properties
• Convenient access to trolley station and downtown bus routes

Our Culture:

We believe in People First and Guests Always. We are committed to creating a supportive work environment where team members are valued respected and empowered to deliver memorable guest experiences.

Physical Requirements:

• Standing and walking for extended periods often for much of a shift
• Patrolling multiple floors stairwells parking facilities and outdoor areas throughout the property
• Frequent bending stooping kneeling crouching reaching and climbing stairs
• Lifting carrying pushing and pulling up to 50 lbs with or without reasonable accommodation
• Prompt and effective response to emergency situations throughout the property
• Working indoors and outdoors in varying weather and environmental conditions
• Operating radios computers surveillance systems vehicles and other security equipment
• Observing and assessing conditions throughout the property and identifying potential safety or security concerns with or without reasonable accommodation
• Communicating effectively in person by telephone and via two-way radio

Additional Information:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to describe the general nature and level of work being performed. Duties and responsibilities may change at any time based on business needs.

Required Experience:

Unclear Seniority