Securities Operations – Client Delivery Services – Senior Associate

Are you ready to make a meaningful impact in a dynamic fast-paced environment At JPMorganChase you will have the opportunity to grow your career develop your expertise and help shape the future of operational excellence. Join a team that values your ideas encourages innovation and empowers you to drive change. Here your contributions matter and your growth is our priority.

Job Summary
As a Senior Associate in Client Delivery Services within Securities Operations you will play a pivotal role in delivering exceptional client service and driving process improvements. You will collaborate with cross-functional partners leverage automation tools and ensure the highest standards of control and compliance. You will be part of a supportive team that values open communication continuous learning and a one team approach. Together we strive for operational excellence and deliver critical processes such as trade confirmations prospectus demand letter and account statement client delivery.

Job Responsibilities

• Identify design and implement automation solutions to eliminate manual tasks and enhance operational efficiency.
• Map and assess end-to-end workflows to uncover opportunities for process re-engineering and automation.
• Leverage automation platforms and productivity tools to build test and maintain scalable automated workflows.
• Execute and oversee all intraday and end-of-day operational tasks ensuring accuracy and timely completion.
• Monitor and manage Service Level Agreement (SLA) adherence engaging support teams to resolve issues efficiently.
• Collaborate with technology operations and business teams to align on automation priorities and integrate solutions.
• Track and report on key efficiency metrics to demonstrate the impact of automation initiatives.
• Stay current on emerging automation tools and best practices recommending enhancements to existing processes.
• Champion a culture of continuous improvement and operational excellence.
• Ensure all deliverables meet the highest standards of control and compliance.
• Proactively identify and address risks to timely and accurate client delivery.

Required Qualifications Capabilities and Skills

• Minimum three years of experience in a securities operations environment with strong knowledge of trade settlement cycles and front-to-back operations.
• Demonstrated understanding of key infrastructure groups such as Legal Compliance & Control Middle Office and Technology.
• Excellent interpersonal and communication skills with the ability to collaborate and present effectively across teams.
• High attention to detail and a strong sense of ownership over deliverables and outcomes.
• Proven ability to thrive in a dynamic evolving environment demonstrating adaptability and resilience.
• Strong analytical numerical and process-mapping skills to interpret data and drive actionable solutions.
• Demonstrated problem-solving skills with a controls mindset and experience managing projects from concept to delivery.
• Advanced proficiency in Microsoft Office Suite especially Excel (Advanced) and Access.
• Hands-on experience with automation and analytics tools such as Alteryx UiPath and Tableau as well as foundational Python programming skills and proficiency in low-code/no-code automation platforms and RPA solutions.
• Commitment to continuous learning and professional development.
• Series 99 license required or must be obtained within the first 180 days of employment.

Preferred Qualifications Capabilities and Skills

• Experience supporting large-scale automation or process improvement initiatives.
• Exposure to regulatory reporting and compliance requirements in securities operations.
• Ability to influence and drive change across cross-functional teams.
• Experience working in a global matrixed organization.
• Familiarity with data visualization and dashboarding best practices.
• Strong organizational and time management skills.
• Professional certifications in process improvement automation or project management.