Seasonal Multichannel Call Center Representative

Who We Are:

SmithRx is a rapidly growing venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting-edge technology innovative cost-saving tools and best-in-class customer service. With hundreds of thousands of members onboarded since 2016 SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves on our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation and we come to work each day dedicated to making that change a reality. At our core we are guided by our company values:

• Integrity: Do the right thing. Especially when its hard.
• Courage: Embrace the challenge.
• Together: Build bridges and lift up your colleagues.
  
  

Job Summary:

At SmithRx we recognize that exceptional customer support is essential for both member satisfaction and product healthcare this is especially crucial as it directly impacts patient access to care. Were seeking dedicated individuals to join our call center team providing top-tier service to our members.

Ideal candidates possess strong communication follow-through and data entry skills thriving in a fast-paced environment. A genuine compassionate approach to member interactions is key.

This position requires a 9-week onsite training and nesting period at our Plano office which is crucial for success in the role. The initial 3-week training class runs from 7:00 am to 3:30 pm Mountain Time and requires 100% attendance. Following training youll transition to your assigned shift hours. The work schedule is held Monday - Friday with rotating weekend and holiday shifts.

If youre passionate about delivering exceptional service and making a difference in healthcare we encourage you to apply!

What will you do:

• Answer inbound calls and make outbound phone calls to and from members physicians and pharmacies while delivering a world-class member experience.
• Follow-up resolve and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
• Educate members about their pharmacy benefits.
• Deliver a one-call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry.
• Demonstrate a patient-centric mindset and a high sense of urgency to solve member requests.
• Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).
  
  

What will you bring to SmithRx:

• 2 years of experience working in a call center environment required
• Must be located local to our Plano TX office as this role requires working onsite. Hybrid/work-from-home rotation is available based on performance.
• Proficiency in Windows MS Office G-Suite required
• HS Diploma GED or equivalent
• Active listening and conversational speaking skills with a high degree of empathy
• Ability to multitask
• Excellent verbal and written communication skills
• Passion for helping people
• Prior experience with Salesforce Service Cloud Talkdesk or other CRM tools is preferred
• Prior experience with benefits employer benefits insurance prescriptions medical billing or experience at a pharmacy is preferred
• Prior experience resolving complex issues within a call center environment is preferred
  
  

What SmithRx Offers You:

• Competitive pay: $21.00 per hour
• Highly competitive wellness benefits including Medical Pharmacy Dental Vision and Life and AD&D Insurance
• 3 Weeks Paid Time Off
• 12 Paid Holidays
• Paid Parental Leave Benefits
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Wellness Benefits
• Commuter Benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Compensation & Benefits

• Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location job level job-related knowledge skills and experience.
• Total Rewards: In addition to base pay this role may be eligible for bonuses commissions or equity. SmithRx offers a variety of benefits to help you live well including: time off programs medical dental vision mental health support paid parental leave life and disability insurance and 401(k).

Individual offers are tailored to your geography experience skills and education. Your recruiter can share more specific details during the hiring the meantime feel free to explore our comprehensive benefits here.