Search Product Manager

We are seeking a Onsite Search Product Manager who will be responsible for owning the onsite search experience across all SRS Distributions digital properties including 3 B2B e-commerce catalogs. The Product Manager will own optimization of onsite search experience for end users and identify opportunities for improved user experience leveraging search platform capabilities such as keyword ranking logic relevancy strategies personalization strategies redirects boost/bury results synonym entries and assisting with UX adjustments. This role will monitor search metrics and KPIs communicate findings to internal teams including field teams and collaborate with stakeholders to identify diagnose and improve overall search results. They will contribute to product data governance through a search lens and best practices to optimize the onsite search accuracy while keeping abreast of strategies used by best-in-class online retailers to understand emerging trends.

The successful candidate will have a thorough understanding of on-site search optimization best practices a strong attention to detail the ability to work well with multiple remote/onsite teams clear communication skills a demonstrated ability to understand and troubleshoot technical software and process issues and a passion for delivering results.

Key Responsibilities:

Search Platform Implementation

• Partner with engineering to manage integration with ERP pricing inventory and product data systems; defining how data should be used by search platform

• Define functional requirements and a partner with engineering on technical requirements to ensure value is extracted from new search platform

• Oversee migration from legacy search tools including relevancy & ranking tuning creating rules & redirects to minimize impact during transition

• Establish governance testing protocols and rollout strategy for new search capabilities

• Define measurement of success and quantify 306090 days post implementation

Product Strategy & Roadmap

• Define and execute the roadmap for search aligning with business goals

• Partner with search platform vendor to share voice of customer and evangelize for specific search improvements needed to drive business; collaborate on improvements and participate in beta testing

• Prioritize high-impact improvements using data and customer insights

• Identify friction points in contractor buying workflows

• Act as subject matter expert for on-site search leading sessions with various teams on how search works to build awareness & set expectations with DSS and field teams

Performance & Optimization

• Own search performance KPIs and business outcomes

• Analyze search behavior conversion funnels and revenue attribution to identify opportunities to optimize performance

• Perform relevancy ranking & personalization tuning

• Leverage merchandising capabilities to improve search performance

• Reduce zero-result and low-relevance queries

• Lead A/B testing initiatives for ranking UI and filtering improvements

• Develop intake process for feedback from DSS & field teams to improve search experiences

Relevance & Data Quality

• Develop and maintain synonym and partner with Product Data team on taxonomy strategy

• Improve search handling for:

  • Exact and partial SKU searches

  • Brand and manufacturer queries

  • Spec-based searches (size horsepower voltage etc.)

  • Contractor shorthand and industry terms

• Identify product data quality opportunities and partner with Product Data team to implement improvements

Direct Manager/Direct Reports:

• Reports to: Director of Product

• Direct Reports: None

Travel Requirements:

• Occasional

Physical Requirements:

• Consistent with standard office environment. Requires long periods of sitting at a desk and may occasionally lift up to 45lbs

Working Conditions:

• Consistent with standard office environment. Requires long periods of sitting at a desk and may occasionally lift up to 45lbs

Minimum Qualifications:

• 3-5 years of onsite search optimization experience.

• Proven track record building and optimizing eCommerce experiences that drive measurable business impact; B2B or digital distribution experience a plus.

• Demonstrated success driving adoption retention and customer lifetime value through improvements to digital experiences

• Expertise in one or more of the following: product discovery optimization site search or product recommendations.

• Strong leadership and collaboration skills with the ability to influence cross functional teams.

• Experience working with complex B2B product catalogs and structured product data

• Strong strategic thinking with the experience translating business goals into roadmaps KPIs and actionable execution plans.

• Analytical mindset comfortable with KPI setting performance analysis and testandlearn approaches.

• Exceptional communication and presentation skills; able to articulate digital value to business stakeholders and partners.

• Proven ability to lead through ambiguity make strategic tradeoffs and balance long- term investments with near-term business results.

• Understanding of digital analytics tools (e.g. Google Analytics Adobe or similar).

Preferred Qualifications:

• Experience building or optimizing digital experiences for trade professionals in industries like building products pool landscape HVAC plumbing electrical construction supply industrial distribution or related B2B verticals.

• Experience leading implementation or migration of search platforms (i.e. Algolia BloomReach Unbxd Coveo or Elastic)

• Deep understanding of contractor buying behavior and workflows such as quotetoorder repeat ordering jobsite deliveries willcall/pickup and multilocation account management.

• Experience with complex B2B eCommerce capabilities including contract pricing account hierarchies custom catalogs credit terms and advanced search for technical products.

• Experience working with ERP systems PIM platforms CRM tools and other enterprise systems common in distribution environments.

Minimum Education:

• Bachelors degree

Preferred Education:

• Bachelors degree in Business Marketing Digital Strategy or a related field

Minimum Years of Experience:

• 5-7 years

Certifications:

• N/A

Competencies:

• Product Management

• On-site Search

• Strategic Thinking

• Customer-Centric Mindset

• Data Driven Decision Making

• Cross Functional Leadership

• Communication & Collaboration

• Business Acumen

• Agility & Resilience

Location:

• McKinney TX

Remote/Virtual hybrid or in-office:

• Hybrid