School Safety Applications Support Technician
Job Location:
Long Beach, NY - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Job Summary
All applications must be submitted
online. If you would like application assistance our office hours are Monday
through Friday from 8:00 am to 4:30 pm.
Our office is located at 4400 Ladoga Ave. Lakewood CA 90713.
The eligibility list is being
created to fill current and future vacancies as they occur.
All notices for this recruitment
will be sent via email.
JOB SUMMARY
Under close supervision perform a variety of technical duties related to the District-wide use of electronic door and elevator access and security camera systems; communicate with sites regarding system issues and status requests; respond to site requests for service and problem resolution; deliver user system training; perform related duties as assigned.- Examples of Duties
- The classification specification does not describe all duties performed by all incumbents within the class. This summary provides examples of typical tasks performed in this classification.Perform a variety of technical duties related to the use of District electronic door and elevator access and security camera systems; assure compliance with applicable laws codes policies and guidelines. EServe as a resource to District staff vendors and the public regarding the use of District electronic door and elevator access and security camera systems; respond to inquiries and provide information related to security and access policies and procedures. ECreate and issue employee identification badges setting access levels based on approved guidelines and protocols; escalate special requests to designated staff as appropriate. EMonitor the daily operations of the District-wide security camera system; monitor site-level access to the security camera system and issue user names and passwords; provide camera user training as assigned. EReview and respond to requests for security video footage; download and review video footage and distribute to authorized internal staff; may distribute to external staff and agencies as assigned; may appear and testify in court to verify authenticity of video footage. EMonitor the daily operation of the Districts electronic access control systems; issue keycard badges program door grouping access levels and staff access times and dates; add and remove electronic systems access. EParticipate in the testing and implementation of system enhancements as requested; provide feedback to internal staff and external vendors as requested. EReview site blueprints for system installation locations; may participate in site walk-throughs with District staff administrators and systems vendors to visually understand system locations. EServe as first-level technical expert to troubleshoot issues with security systems software and systems accessibility; escalate unresolved issues with hardware and software to School Safety Applications Support Specialist other District staff and external vendors as necessary; track and monitor service requests and communicate status with users. EAttend participate in and represent the District in system training with vendors; present systems operating procedures and user training workshops small group and one-on-ones with District staff on system use processes procedures and functionality. EPrepare and maintain a variety of records and reports. EOperate a variety of office equipment including computer and telecommunications hardware and software; may drive a personal vehicle to conduct work. EPerform related duties as assigned. ENote: At the end of some of the duty statements there is an italicized E which identifies the essential duties required of the classification. This is strictly for use in compliance with the Americans with Disabilities Act.
- Employment Standards
- Knowledge of:Electronic access management and security systems concepts terminology functions policies and procedures.Use and operations of equipment security software packages system applications word processing spreadsheet and other related software.Digital video management systems.Laws codes policies and procedures related to assigned activities.Techniques for effective development and delivery of user training materials.Effective organizational and time management skills.Interpersonal skills using tact patience and courtesy.Oral and written communication skills.Office practices procedures and equipment.Principles and practices of providing quality customer service.Ability to:Perform a variety of technical duties related to the operation of District-wide security systems.Participate in review and enhancement of standard operating procedures protocols training materials and presentations.Prepare written communication and documentation for users and internal use.Troubleshoot system errors.Continually learn and utilize highly specialized software applications.Attend a variety of trainings meetings and site visits.Evaluate and identify problems causes and take appropriate action to resolve.Operate and use standard office and information systems equipment.Maintain files process inquiries and process systems data.Establish and maintain cooperative and effective working relationships with others.Prioritize and schedule work to meet customer needs established schedules timelines and deadlines.Conduct system-related research.Communicate effectively both orally and in writing.Provide excellent customer service in person and via technology and telecommunications systems.Education and Training:Graduation from high school or equivalent. College-level coursework workshops or trainings in computer science information systems software applications or a related field is highly desirable.Experience:One year of clerical record-keeping and customer service experience involving the application of procedures and working with specialized software applications. Experience working with electronic access management and security camera systems is preferred.Any other combination of education training and experience which demonstrates that the applicant is likely to possess the required skills knowledge or abilities may be considered.
- Special Requirements
- Positions in this classification require the use of a personal automobile and possession of a valid California Class C drivers license.SELF -CERTIFICATION OF TYPING/KEYBOARDING SKILLSThis classification requires that incumbents be skilled in typing/keyboarding at a minimum of 35 words per minute. A typing test will not be given. Incumbents must certify in writing that they have such skills at the time of appointment to this class. Demonstrated proficiency will be expected during the probationary period for the class.
If you have questions regarding your
applications or the recruitment process you may contact:
or .
Nondiscrimination
Statement: The Long
Beach Unified School District prohibits unlawful discrimination harassment
(including sexual harassment) intimidation or bullying targeted at any
student or employee by anyone based on the student or employees actual or
perceived race color ancestry nationality national origin immigration
status ethnic group identification ethnicity age religion marital status
pregnancy and related conditions parental status physical or mental
disability medical condition sex sexual orientation gender gender
identity gender expression or genetic information or association with a
person or group with one or more of these actual or perceived characteristics.
For questions or complaints contact
Equity Compliance Officer: Steve Rockenbach Director of Employee
Relations1515 Hughes Way Long Beach CA 90815
and Title IX Coordinator: Kimberly Dalton Director
of Human Resource Services 1515 Hughes Way Long Beach CA 90815
and 504 Coordinator: Jenny R. Acosta
Program Administrator 2221 Argonne Ave LB 90815
.
If you have questions regarding your
applications or the recruitment process you may contact:
or .
SELECTION PROCEDURE:
The examination process for this recruitment may be
comprised of one or any combination of the following: screening of the
applicants training background and experience; evaluation of responses on a
supplemental application; written examination(s); qualifications appraisal oral
examination; performance examination; or technical oral examination scored on
a job-related basis. Only the most highly qualified candidates will be
invited to continue in the examination process. Successful candidates who
pass all parts of the examination process will be placed on the eligibility
list in order of their relative merit as determined by these competitive
examinations.
Required Experience:
IC
