Scheduling Coordinator

Klipsch Senior Care LLC d/b/a Home Instead

Scheduling Coordinator

West Indianapolis IN

Make a Real Difference: Join Our Mission to Enhance Senior Care!

Every day seniors in West Indianapolis count on us to show up. As our Scheduling Coordinator you make that happen matching Care Professionals to clients keeping a dozen moving pieces on track at once solving problems fast and being the steady center of our operation.

No degree required. We hire for reliability patience and genuine care for people. Prior scheduling or coordination experience is a plus but well teach the right person. What we cant teach is work ethic and follow-through and thats what were really after.

Were looking for someone ready to put down roots.

Your work will directly contribute to our goal of expanding compassionate care for aging adults and fostering a high-quality culture supporting our vision of Making lives better: every day every interaction.

As the Scheduling Coordinator you are the cornerstone of our service delivery juggling a full plate of moving parts while ensuring seamless scheduling and the highest quality matches between our clients and Care Professionals.

What youll do day to day

• Build and manage schedules for clients and Care Professionals with a focus on quality matches and continuity of care
• Answer incoming calls with warmth and professionalism youre often the first voice people hear
• Monitor and respond to scheduling changes quickly including evenings and weekends as needed
• Coordinate with clients families and Care Professionals to resolve issues before they become problems
• Maintain accurate records in our scheduling and care management systems
• Identify opportunities to expand and improve care for existing clients
• Support Care Professional engagement and help maintain a team culture people want to be part of

What were really looking for

We care less about your resume and more about how you work. Heres what matters to us:

• You stay calm and organized when priorities shift by the hour because in this role they will
• You can keep several balls in the air at once without losing track of any of them
• You communicate clearly honestly and with patience even when conversations are hard
• You follow through. Every time. People are counting on you and you take that seriously
• Youre comfortable with computers and pick up new software without needing to be walked through it twice
• You treat seniors families and coworkers with genuine respect not just professionalism on paper
• You can handle confidential information and use sound judgment under pressure

• Excellent oral and written communication skills and the ability to listen effectively.
• Ability to juggle competing priorities and shifting schedules without missing a beat.
• Ability to work independently maintain confidentiality and meet deadlines.
• Demonstrate sound judgment good decision-making and effective interpersonal skills.
• Strong organizational and prioritization skills.

• Must be able to work evenings or weekends as required.
• Ability to pass a criminal background check MVR check and drug screen.

Joining our team means youll be part of an organization that truly cares about its employees and the seniors we serve.

• Culture: Work in a positive supportive and mission-driven environment.
• Growth: Ongoing training and opportunities for career advancement.

Klipsch Senior Care LLC. d.b.a. an independently owned and operated Home Instead franchise. Your employer is Klipsch Senior Care LLC not Home Instead Inc.