Scheduling Assistant | Bedford, NH | Full-Time | In-Office

Location: Bedford NH

Pay:$24 per hour

Schedule: Full-Time

A growing home care agency is seeking a highly organized and detail-oriented Scheduling Assistant to support the daily operations of its scheduling department.

This role plays an important part in ensuring continuity of care by assisting with schedule maintenance staffing coordination client communication and administrative support. The Scheduling Assistant helps monitor open shifts communicate scheduling changes update employee availability and support scheduling coordinators with staffing needs.

The ideal candidate thrives in a fast-paced environment enjoys problem solving and can effectively balance multiple priorities while maintaining a high level of professionalism and customer service.

High school diploma or equivalent required
Previous experience in healthcare scheduling customer service administrative support or office operations preferred
Experience working with scheduling software workforce management systems or electronic medical records (EMR) preferred
Strong organizational skills with the ability to manage multiple priorities simultaneously
Excellent verbal and written communication skills
Ability to remain calm and professional when handling urgent scheduling situations
Strong attention to detail and accuracy in documentation and data entry
Proficiency with Microsoft Office Microsoft Teams and general computer applications
Ability to maintain confidentiality and protect sensitive client and employee information

Monitor daily schedules and assist with filling open shifts due to call-outs schedule changes or staffing needs
Ensure open shifts are communicated and follow up on staffing efforts as directed
Notify clients of schedule changes and assist with arranging alternate coverage when necessary
Answer incoming phone calls and route inquiries to the appropriate team member
Monitor and manage agency communication channels and direct messages appropriately
Enter and maintain employee availability schedule restrictions and workforce information within scheduling systems
Maintain accurate client and employee records in scheduling software and electronic systems
Document scheduling changes communication notes and requests in a timely manner
Update communication platforms with new client and employee information as needed
Conduct outreach regarding holiday availability and scheduling needs
Collaborate with scheduling coordinators and office staff to resolve staffing challenges and scheduling conflicts
Support compliance with agency policies client care requirements and applicable regulations
Maintain inventory levels for office and orientation supplies
Provide administrative and clerical support to scheduling and operations teams
Assist with special projects and other duties assigned by management

$24 per hour based on experience
Health dental and vision insurance
Paid Time Off (PTO)
Supplemental insurance options
Stable full-time schedule
Professional office environment
Supportive leadership team
Opportunity for growth and advancement

We are committed to delivering exceptional service and support to both clients and employees.

Cultivating strong lasting relationships built on trust and respect
Creating an environment where clients feel supported and valued
Delivering consistent high-quality service
Maintaining a culture of accountability communication and teamwork
Providing employees with the tools and support needed to succeed

We are an equal opportunity employer committed to creating a diverse and inclusive workplace.