Scheduler, PRN- Breast Center

Provides customer service to patients families physicians physician offices the community and internal departments throughout SLHS for assigned location. This includes but is not limited to:

• Scheduling tests procedures treatments and services with minimal support.

• Determining financial accountability providing information and referrals proactively.

• Problem solving concerns and issues.

• Providing patient instructions and education regarding preparations for tests and procedures.

• Able to answer scheduling calls with minimal support.

• Demonstrates quality customer service.

• Participates in timely efficient workflow.

In Centralized Scheduling:

• Achieves quality score for career ladder level I as determined by Patient Access Leadership.

• Ability to perform scheduling in at least one location.

• Consistently scores a minimum of 92% on a customer service review.

• Productivity goals met where applicable.

In hospital-based clinics:

This position is responsible for answering incoming calls and scheduling patients appropriately with providers.

• Provides exceptional customer service to patients families physicians physician offices and the community

• Registers new patients into the EMR including demographics and insurance information

• Verifies patients insurance for eligibility and benefits utilizing Epic Real Time Eligibility

• Assists with community referrals or other referrals as appropriate

Applicable Experience: