Scheduler

Join Arrow Service Team!

Coordinate the Details. Support the Team. Help Customers Rebuild.

Arrow Service Team is North Dakotas leader in disaster restoration. Since 1979 weve helped homeowners and businesses recover from fire water storm and other property damage. As a family-owned company were committed to quality workmanship exceptional customer service and investing in our employees.

Were looking for an organized customer-focusedReconstruction Scheduler to join our team. This position plays an important role in keeping reconstruction projects moving by coordinating schedules communicating with customers managing job information and supporting our Project Managers and field teams.

If youre someone who enjoys staying organized communicating with people solving scheduling challenges and keeping multiple moving pieces on track this could be a great fit. Youll often be one of the first people our customers speak with and will help guide them through the scheduling process during what can be a stressful and unexpected time.

What Youll Do

• Serve as a primary point of contact for incoming customer calls and direct calls to the appropriate team or department.
• Gather information and schedule appointments forfire losses emergency board-ups vehicle impacts structural cleaning contents services and other specialty emergency projects.
• Coordinate reconstruction schedules and schedule initial site visits for Project Managers.
• Communicate directly with homeowners to confirm appointments schedule changes project timelines delays and next steps.
• Perform daily follow-up calls and maintain clear communication with customers throughout the reconstruction process.
• Create and maintain Arrow Service Team and Arrow Roofing Systems job files within the CRM (customer relationship management software).
• Collect document and upload insurance information photos and other required job information.
• Assign reconstruction roofing and contents projects based on team workload and experience.
• Monitor online inquiries and form submissions keeping the inbox organized and ensuring new opportunities receive timely attention.
• Upload and distribute schedules and communicate scheduling information to team members as needed.
• Coordinate hotel reservations and other scheduling-related logistics when needed.
• Assist with on-call communication and distribute weekly information to appropriate team members.
• Provide backup support to Mitigation Dispatch during employee absences high-volume periods and CAT (catastrophe/high volume) events.
• Identify projects requiring additional services and help connect customers with the appropriate Arrow Service Team departments.
• Review and score reconstruction jobs based on scheduling timelines documentation and customer experience.
• Identify trends or recurring issues and communicate findings to the Customer Experience Manager.

What Were Looking For

• Experience in scheduling dispatch construction coordination restoration customer service administrative support or a similar role is preferred.
• Strong organizational skills with the ability to coordinate multiple schedules customers and priorities at the same time.
• Excellent phone written and interpersonal communication skills.
• A customer-first mindset with the ability to communicate professionally and compassionately during stressful situations.
• Strong attention to detail and commitment to accurate documentation and data entry.
• Comfortable working with CRM systems email scheduling software and other computer-based programs.
• Ability to prioritize urgent requests and adjust quickly when schedules or project needs change.
• Confident problem-solving skills and the ability to take initiative.
• Ability to work independently while collaborating closely with Project Managers field teams and other departments.
• Dependable positive and committed to providing an exceptional customer experience.

What We Offer

• Competitive pay based on experience (DOE).
• Fully paid on-the-job training.
• Paid vacation and 6 paid holidays.
• Quarterly profit sharing.
• Health dental vision and life insurance.
• 401(k) with company match.
• Career advancement opportunities across multiple departments.
• A supportive team-oriented work environment where your role directly impacts both our customers and our field teams.
  

Schedule

• Full-time MondayFriday.
• Hours: 7:45am to 5:00pm

Arrow Service Team is an Equal Opportunity Employer and maintains a drug-free workplace.

Learn more at .

Required Experience:

Manager