Schedule Dispatch Coordinator

Johnson Controls a global leader in thermal management mission-critical building systems energy efficiency and decarbonization helps customers use energy more productively reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centers healthcare pharmaceuticals advanced manufacturing and higher education.

For more than 140 years Johnson Controls has delivered performance where it really matters. Backed by advanced technology lifecycle services and an industry-leading field organization we elevate customer performance turn goals into real-world results and help move society forward.

What you will do

The NDC Schedule Dispatch Coordinator is responsible for performing dispatch in support of field operation activities within the Security Domain of JCI. They will work closely with NDC Team Managers Field Service Team Managers internal Operational Excellence partners peers and customers to drive key business initiatives and service delivery. This support includes managing aging service ticket backlog SLA agreements ensure technician schedule efficiency coordinate third party vendor meets accountable for establishing strong professional relationships with field personnel answering and responding to internal and external inquiries along with other duties to drive field service delivery. Schedule Dispatch Coordinators are expected to be able and willing to perform all major functions within the Schedule Dispatch Coordinator role including inspection dispatch and supporting repair parts management and other duties as assigned.

How you will do it

As a Schedule Dispatch Coordinator team member it is important to exhibit excellent communication skills basic knowledge of computer applications Microsoft Excel skills strong organizational and decisionmaking ability. Being flexible and able to deal with rapid change at a moments notice is key to success. NDC team members must be able to speak confidently in driving daytoday operations and scheduling of service dispatch.

What we look for

Required

• Minimum of 1year customer service
• Service dispatch scheduling experience
• Flexibility to perform other duties as assigned
• Maintain above satisfactory attendance

Skills Required

• Good written and verbal communication skills detailoriented flexibility composure under pressure
• Knowledge of Microsoft office (Email/Excel) and other required programs
• Confidence problemsolving critical thinking skills positive proactivity
• Decisionmaking selfmotivated/driven time management and prioritization capability
• Ability to selfmanage accountability change agent

HIRING HOURLY RANGE: $20.67 - $27 (Hourly rate to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your

background warrants consideration beyond the stated range we encourage you to apply. To support an efficient and fair hiring process we may use technology assisted tools including artificial intelligence (AI) to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details please visit the About Us tab on the Johnson Controls Careers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.