SC Govt PM (PMPITILCAPM)

Job ID: SC-11294 ()

Onsite/Local SC Govt PM (PMP/ITIL/CAPM) with ITSM ServiceNow accessibility security privacy AI legal procurement workflow/ticketing/service management and public sector experience

Location: Columbia SC (University of South Carolina)
Duration: 4 months
Work Location: Role is fully onsite
Candidate location: Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.

Required Skills (rank in order of Importance):
2 years of experience managing queues cases tickets workflow tools intake processes software fulfillment procurement contract or administrative service operations.
2 years of experience interpreting documented criteria procedures policies and process guidance and apply them consistently.
2 years of experience documenting and maintaining process steps training materials knowledge articles FAQs status records and customer guidance.
2 years of experience with procurement contracts software distribution software licensing service management compliance or administrative review workflows.
2 years of experience with Microsoft Office email/calendar tools and workflow/ticketing/service management systems.

Additional Skills:
Strong customer service communication and follow-up skills with university customers suppliers and internal teams.
Strong organization and attention to detail; able to track multiple requests statuses deadlines renewals blockers and handoffs.
Ability to work independently in a new or evolving process environment with discretion and professionalism.

Preferred Skills (rank in order of Importance):
Experience in higher education public sector or university technology/service management operations.
Experience with ServiceNow or similar ITSM/workflow systems.
Experience with software licensing software asset management supplier management contract renewals or procurement support.
Experience with technology procurement vendor intake software purchasing or cross-functional review processes.
Familiarity with accessibility security privacy AI legal procurement or State of SC review processes.
Experience supporting cost models billing budgeting product-line reporting ROI/trend reporting or leadership briefings.
Experience supporting continual service improvement and using customer feedback to improve processes.
Ability to coordinate stakeholders across business office service management supplier contract ServiceNow enterprise application review and customer teams.

Required Education/Certifications:
Bachelors degree or equivalent combination of education and relevant experience in service management software distribution procurement contract coordination business operations customer service project coordination or administrative workflow management. No technical certification required.

Preferred Education/Certifications:
Degree in business administration information systems public administration project management communications or related field preferred. ITIL Foundation CAPM PMP software asset management or similar process/project management training preferred but not required.

Scope of the project:
Provide temporary contingent labor support to combine operational oversight for USC system-wide technology procurement intake with software distribution and related software or contract processes. The consultant will manage and monitor workflow queues review requests for completeness and documented criteria route required assessment tasks coordinate software fulfillment and product-line updates support supplier/contract and pricing coordination maintain documentation prepare reporting and serve as a liaison among OBSS Service Management contract managers technical/review teams suppliers and university customers. The role focuses on process guidance workflow oversight customer communication coordination and transition support; technical assessment decisions remain with the designated review teams.

Daily Duties / Responsibilities:
Monitor triage and manage technology procurement software distribution fulfillment service request incident enhancement and related contract/procurement workflow queues.
Review technology procurement submissions against documented criteria; determine required assessment routing including digital accessibility security AI State of SC and other procurement-related reviews as applicable.
Assign route and track assessment and fulfillment tasks with the appropriate review teams Service Management OBSS DoIT Business Office ServiceNow Enterprise Applications suppliers contract managers and other stakeholders.
Identify incomplete or unclear submissions; request missing documentation and guide customers on requirements next steps timelines and expectations.
Coordinate software distribution requests for faculty staff students and departments; help ensure product lines pricing fulfillment steps and knowledge articles are current and accurate.
Support software or contract establishment procurement renewal pricing billing justification and budget coordination according to shared agreements and established processes.
Participate in supplier and internal stakeholder discussions related to software licensing contract requirements fulfillment requirements product-line changes and legal/procurement review needs.
Maintain accurate workflow records status notes task assignments training materials process documentation FAQs published guidance and customer communications.
Track request status aging blockers handoffs renewals and escalations; prepare status reports ROI or trending analysis leadership summaries and recommendations as needed.
Support training and knowledge transfer for FTE staff and the newly created permanent position including transition of responsibilities as recruitment onboarding and training are completed.
Participate in continual service improvement by using customer and stakeholder feedback to refine workflows documentation policies and service processes.

SCE-RTR

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