SAP Service Contract Administrator

Service Contract Administrator is a critical role responsible for ensuring that customer contracts warranties and functional locations are accurately established maintained and governed within SAP S/4HANA. This position ensures effective Service Business execution through proper contract and warranty determination cost control resource alignment and service readiness. The role works closely with Project Teams Customer Support Field Service Renewals Finance Shared
Services and Delivery Organizations to ensure contractual compliance financial accuracy and high-quality customer service delivery.

What We Offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federalstateor local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absencecompensationand training.

The base pay range for this role is estimated to be$110000 to $137000 annual at the time of posting. Final compensation willbedeterminedbyvarious factorssuch as work location education experience knowledge and skills.

What You Will Do In This Role

• Review and validate service contracts including structure billing dates and system linkage.
• Coordinate intercompany contract requirements with global teams and renewal groups.
• Ensure contracts are properly created activated and governed in SAP S/4HANA.
• Manage third-party vendor contract alignment and support service order creation when needed.
• Ensure warranties are correctly linked to Functional Locations and applied in service processes.
• Review warranty-related service orders for eligibility and cost accuracy.
• Align warranty coverage with service delivery methods and support reassignment decisions when required.
• Determine if cost is accurately charged to the warranty and proper functional location.
• Utilize Service Cloud (C4) and SAP S/4HANA to manage service tickets contracts service orders and cost postings.
• Monitor and apply financial controls such as stop-order criteria.
• Support monthly financial activities including cost settlement forecasting and variance analysis.
• Ensure contracts and service orders are properly closed with all costs settled in SAP S/4HANA.
• Coordinate with Finance for accurate contract completion and reporting.

What We Are Looking For:

• Bachelors degree in Business Administration Finance Operations or a related field or equivalent experience.
• 5 years of experience in contract management service operations or warranty administration
• Demonstrated experience working with ERP systems preferably SAP S/4HANA.
• Experience collaborating with Finance Project Teams and Customer Service organizations.
• Strong knowledge of contract lifecycle and warranty management
• Working knowledge of SAP S/4HANA service and contract modules
• Ability to interpret contract entitlements and apply them to service delivery.
• Financial and cost management acumen
• Strong planning prioritization and problemsolving skills.
• Excellent communication and crossfunctional collaboration abilities
• High attention to detail and process discipline
• Experience managing contracts.
• Familiarity with Service Cloud or similar CRM/ticketing platforms
• Exposure to intercompany service delivery models
• Understanding of straightline and completedrevenue recognition models.