SAP SD Order Management Specialist

CTG is seeking to fill an SAP SD Order Management Specialist position for our client. Location: Hercules CA (Hybrid Remote) Duration: Ongoing Contract Duties: Provide Level 2 and Level 3 functional support for SAP SD Order Management incidents and service requests ensuring timely resolution within established service-level agreements (SLAs). Configure maintain and enhance SAP SD order management functionality including sales document types item categories schedule line categories copy controls availability checks (ATP) credit management and output determination. Partner with business stakeholders to gather requirements perform fit-gap analysis and translate business needs into functional specifications and SAP solutions. Perform root-cause analysis of recurring production issues and implement sustainable corrective and preventive solutions. Support SAP SD enhancements throughout the solution lifecycle including functional design configuration testing deployment and post-production support. Develop and execute unit system integration (SIT) and regression testing and provide functional support during user acceptance testing (UAT). Lead assigned SAP SD Order Management initiatives contributing to solution design build cutover planning and post-implementation support. Collaborate with cross-functional teams across SAP Pricing Materials Management (MM) Logistics Execution (LE) Finance (FI-AR) and EDI/IDoc to resolve integration issues. Troubleshoot order processing failures using SAP transactions tables application logs and technical debugging information. Maintain functional specifications configuration documentation standard operating procedures (SOPs) test scripts and user guides. Follow ITIL-based incident problem and change management processes while ensuring compliance with applicable SOX controls and audit requirements. Skills: Strong hands-on SAP SD configuration and troubleshooting expertise particularly in Order -depth knowledge of end-to-end Order to Cash (OTC) processes including sales order entry order processing delivery management and billing. Experience configuring sales document types item categories schedule line determination copy controls document flow ATP credit checks and output determination. Working knowledge of SAP SD integration with Pricing MM LE and FI-AR. Experience supporting EDI/IDoc-based order processing and troubleshooting inbound and outbound interface failures. Strong analytical problem-solving and root-cause investigation skills. Ability to develop functional specifications configuration documents test scripts and end-user documentation. Familiarity with ITIL-based service management processes and Jira Service Management (JSM) or similar ITSM platforms. Excellent communication stakeholder management and cross-functional collaboration skills. Ability to manage competing priorities while maintaining service quality and meeting delivery commitments. Experience: 10 years of hands-on SAP SD functional consulting configuration and production support experience with a strong focus on Order Management. Proven experience supporting complex SAP SD production environments and independently resolving functional and integration issues. Experience supporting SAP enhancements and projects through requirements gathering solution design configuration testing deployment and hypercare. Experience working with business stakeholders technical teams and global IT partners. Preferred experience in full-lifecycle SAP implementations. Prior experience in life sciences medical devices healthcare or other regulated industries is preferred. Experience with SOX compliance audit controls and enterprise documentation standards is preferred. Flexibility to travel domestically and internationally as required is preferred. Education: Bachelors degree in Information Systems Computer Science Business Administration Supply Chain Management or a related discipline. SAP Certified Associate Sales certification or equivalent SAP SD certification is preferred. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters recruitment agencies or fee based recruitment services for this role. To Apply: To be considered please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $60.00 to $63.00/hour. Salary offers are based on a wide range of factors including relevant skills training experience education market factors and where applicable licensure or certifications addition to salary a competitive benefit package is also offered. About CTG CTG a Cegeka company delivers IT and business solutions that enhance clients digital agility empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years experience and a commitment to being a reliable results-driven partner we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9000 team members in over 15 countries we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas Europe and India working with over 3000 clients in many of todays highest-growth industries. Together we shape whats nextworking shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG the values we hold and the actions we take. Its a living breathing thing that is renewed every day through the ways we engage with each other our clients and our communities. At CTG youll find a workplace where you are encouraged to grow supported in your ambitions and empowered to shape your own career journey. For more information visit . CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local state and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment selection placement training benefits compensation promotion transfer and release of individuals without regard to race creed religion color national origin sex sexual orientation gender identity and gender expression age disability marital or veteran status citizenship status or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.