SAP Sales Performance Management iXp Intern Operations Analyst

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAPs global strategic paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors make new friends across the globe and create a thriving personal network.

1. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions diverse subject matter experts and project deliverables.

1. Gain visibility: with SAP Internship Experience Program in your title youll have a global network of SAP leaders entrepreneurs and career development opportunities at your fingertips.

What youll do:

Position title: SAPSales Performance ManagementiXpIntern Operations Analyst

Location: Hybrid Chicago IL

Expected start date to end date: July2025 July2026

We are seeking aBusiness Operations internto join ourSales Performance Managementteam. This role is ideal for recent collegestudents orgraduates with a degree inBusiness AnalyticsFinance Accounting Mathematics Communicationsorrelated fields who are looking to gain practical experience incustomersuccess operations and strategyas well asproduct intern will be responsible forsupporting 2teams: Services and Customer Success. The successful intern willcontribute tobuilding analytics solutionsresponding toad-hoc reporting requests andestablishinga regular reporting and publishing cadence for the SPM role will also collaboratecross-functionally to support high-impact initiatives streamline operational processes and help elevate the overall customer experience.

Key Responsibilities:

• Enablement for Forecasting Tools

• • Project Reviews (Financial Issues)

• Create and Review Revenue Accuracy Report

• Biweekly updates on Leadership team call

• Monthly Delivery Business Review

• • Actuals Utilization Project Reviews (Top Watch Red & Yellow Projects) missing timeaccuracy

• Build and manage a regular reporting publication cadence

• Collaborate with internal teams to gather necessary information and formulatereporting requirements

• Review and analyzebusiness metrics and summarize findings and potential actions.

• Edit and publish periodic newsletters and status reports

• Renewal Forecasting:

• • Assist in preparing and maintaining renewal forecasts for the leadership team.

• • Own and manage the renewal master forecast file for the SPM CSM team ensuring data accuracy and timely updates.

• Data Analysis and Reporting:

• • Fulfill ad hoc data requests and queries from Customer Success Managers (CSMs) and leadership.

• • Analyze trends in customer health churn risk and renewal performance to generate actionable insights.

• • Support the creation and maintenance of dashboards and reports toautomaticallymonitor KPIs.

• Content Management & Enablement:

• • Develop a content management strategy to centralize Customer Success resources templates playbooks and collateral.

• • Build or help implement a platform (e.g. SharePointWorkzone) that serves as a one-stop shop for team content needs.

• Customer Success Operations Support:

• • Document and optimize key processes (e.g. onboarding renewalsprovisioningescalation management).

• • Support internal communications by helping craft newsletters trainingdocumentation.

• Cross-Functional Collaboration:

• • Partner with Sales OpsSupportMarketing and Product teams to support cross-functional initiatives that impact customer success.

The Sales Performance Management (SPM) Line of Business is focused on the growth and success of the SPM portfolio. The SPM portfolio is a set of tools and processes that drive the revenue-generating and revenue-persuadingbehaviors and resources needed for organizations to meet their corporate goals.

The SPM portfolio consists of several solutions including SAP Incentive ManagementSAP Territory and QuotaSAP Agent Performance Management SAP Agent Connect and others.

The SPM business is in incubation status and does not have standard functions like Business Operations fully staffed yet performance reporting and analytics are clearly key functions that need to be addressed. This is a great opportunity for a mature intern who is interested in using their Microsoft Office skills and data and analytics skills to jumpstart their career.

What you bring:

Were looking for someone who takes initiative perseveres and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Required Qualifications:

• Proficient in Microsoft Excel and related office suite of products. Must be comfortable extracting data from various Cloud applications and performing basic data translation and manipulation in Excel.

• ExperienceinMicrosoft SharePointto buildfunctional user-friendly sites.

• Comfortable producing graphical reporting and observations with business narrative.

• Excellent communication skills both written and verbal with the ability to explain complex technical concepts to non-technical audiences.

• Detail-oriented with strong analytical and problem-solving abilities with attention to detail.

• Ability to work effectively in a team environment and independently when necessary.

• Self-starter with excellent communication and organizational skills.

Preferred Qualifications:

• Previous internship or work experience.

• Pursuing a BS or BBA with upper-class status inBusinessMath Finance Accountingor related backgrounds.

• Willing to work in an office environment

• Advanced MS Excel skills such asVLOOKUP data export and pivot tables

• Self-starter

Meet your team:

This willprimarilybeanin-office rolewith at least 3 days in office with Tuesday and Thursday as mandatory in-office will bepart of the Birmingham Alabama team that includes Services Product Engineering Customer Success and Sales is extremely important the candidates can operate in a team environment and are able to work both independently with minimal supervision but also help others when theymay have some down time in their schedule.

Benefits:

• Opportunity to gain hands-on experience inbusiness operations reporting and performance optimizationwithin a supportive and collaborative team environment.

• Exposure to cutting-edge technologies and methodologies.

• Mentoring and professional development opportunities to advance your career.