San Diego Contract Coordinator

Department: ContractsReports To: Contracts Operations Manager

The Contract Coordinator supports Coast Cares contracting and outreach operations across multiple programs including CalAIM HCBS SCRC SDRC and future contracts. This role is responsible for coordinating referrals caregiver onboarding scheduling visit verification and compliance tracking.

The coordinator ensures timely referral processing accurate data entry in AlayaCare and effective communication with families caregivers referral partners and program representatives. This position requires strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

• Process and track incoming referrals across multiple programs
• Create and maintain accurate client and caregiver profiles in AlayaCare
• Coordinate onboarding scheduling and care plan setup after authorization approval
• Monitor referral and authorization status to ensure timely service initiation
• Perform daily Electronic Visit Verification (EVV) and resolve flagged visits
• Maintain accurate complete and audit-ready documentation
• Communicate with caregivers families and referral sources regarding services and updates
• Track data related to referrals onboarding and program activity
• Identify workflow issues and escalate or recommend improvements as needed

• Ensure all records meet program and regulatory requirements
• Maintain audit-ready documentation for referrals authorizations and services
• Monitor authorization expirations and ensure timely renewals
• Adhere to HIPAA and data privacy standards

• Timely processing of referrals and authorizations (target: 2448 hours)
• Accurate data entry and system compliance
• Completion of EVV tasks daily
• Timely onboarding and activation of caregivers and clients

• 13 years of experience in administrative healthcare support or outreach roles
• Experience with AlayaCare Viventium or similar systems preferred
• Proficiency in Google Workspace and Excel
• Strong organizational multitasking and time management skills
• Excellent verbal and written communication skills
• Detail-oriented with strong compliance awareness
• Ability to work independently and collaboratively

Preferred:

• Experience with CalAIM HCBS SCRC SDRC or similar programs
• Familiarity with Medicaid waiver or home care services
• Bilingual (Spanish Arabic Mandarin or Tagalog)

Required Experience:

IC