Enter a job title or keyword

San Antonio, TX ICSP MSA

Prime Physicians

Job Location:

San Antonio, TX - USA

Monthly Salary: Not provided by the employer

Posted: 23 June 2026 (30+ days ago)

Application Deadline: 20 September 2026

Vacancies: 1 Vacancy

Job Summary

Job Title: Medical Support Assistant (MSA)

No. of Positions / Candidates Required: 40 FTE (39 MSA 1 Lead MSA)

Specialty: Patient Administrative Services - Community Care scheduling consult processing and referral coordination

Site: Department of Veterans Affairs South Texas Veterans Health Care System (STVHCS) Care in the Community Service

Location: 7400 Merton Minter St. San Antonio TX 78229

Duration: 1 year contract with the possibility of 2 more years contract extensions

Shift Schedule: Monday Friday 8-hour: 8:00 AM 4:30 PM or 7:30 AM 4:00 PM CT

How Many Shifts Needed Per Month: 21 22 shifts/month per FTE (standard full-time M F federal holidays excluded). Contract priced at 2080 hrs/yr per FTE (83200 hrs total/yr across 40 FTE).

Credentialing / Onboarding Time: 6 8 weeks (background investigation/favorable adjudication fingerprints PIV VA network and system access mandatory VA training)

License: No clinical/state license required for the MSA role. (Note: the any state license works assumption does not apply here - this is an administrative position not a licensed clinical one.)

Certifications: None mandated by the PWS. Required VA-provided training must be completed (records management privacy/security annual refreshers).

Education: High school diploma or GED equivalent

Experience Needed: Minimum 1 year of scheduling experience. (Lead MSA / Advanced MSA roles require demonstrated higher judgment workflow oversight and liaison experience.)

Special Skills Needed:

Oral and written English proficiency
Basic medical terminology knowledge
Type at least 50 WPM
Proficiency in MS Office especially Excel; Outlook and Teams for high-volume communication
Ability to learn/operate VA systems: VistA CPRS HSRM REFDOC EPSI Cisco/Jabber (ACD) CTM PPMS EPS ECR Electronic Fax MyHealtheVet
Ability to work independently set priorities organize workflow and multitask
No health/physical restrictions interfering with assigned duties

Responsibilities:

Schedule cancel and reschedule patient appointments and consults per VA National Scheduling Guidelines and Minimum Scheduling Effort
Process CITC referrals and consults; disposition referrals and manage consult reports (Aged Idle >14 days Administratively Closed etc.)
Coordinate Community Care appointments and act on no-shows/cancellations
Gather obtain and review medical documentation from patients and community facilities
Respond to calls emails and Teams messages within 48 business hours
Monitor incoming/outgoing faxes and mail in accordance with HIPAA
Verify patient identity using two identifiers; maintain IT/computer security
Participate in team huddles; support the care coordination team and Lead Scheduler
Maintain compliance with The Joint Commission and VA regulatory/business integrity standards
(Lead MSA additionally): coordinate staffing assignments and leave oversee work quality serve as liaison between contract staff and VAs

Prime Physicians is a physician-led The Joint Commission (TJC) Accredited ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services offering comprehensive solutions to hospitals health systems and federal government agencies. At the heart of our operations is the ultimate goal to deliver high-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning we enhance operational efficiency and streamline business processes. With Prime Physicians the future of patient care is in skilled and dedicated hands leading the way towards a more efficient effective and compassionate healthcare system.

Apply Now