SampleManager Technical Project Lead

Work Schedule

Environmental Conditions

Job Description

When you are a part of the team at Thermo Fisher youll do important work like helping customers in finding cures for cancer protecting the environment or making sure our food is safe. Your work will have real-world impact and youll be supported in achieving your career goals.

How will you make an impact

Thermo Fisher is seeking a colleague who is passionate about customer experience is technically savvy and has a passion for the digitization and digitalization of science and laboratories. The vision of Digital Science Solutions is to make it easy for our scientific customers to generate value from their research development and manufacturing lab operations.

Reporting into the regional Services Manager the Technical Lead working closely with Solutions Architects Consultants Project Managers and other Services colleagues is responsible for successfully owning the technical delivery of our products and solutions in both pre- and post-sales customer engagements.

Essential Duties and Responsibilities:

Strategic:

• Trusted advisor to our customers account managers services leaders project managers and delivery teams.
• Maintain and assume accountability for a culture of high customer service.
• Effectively contribute to the digitization & digitalization of our customers through successful technical delivery.
• Share knowledge mentor and guide technical personnel to improve and strengthen team capabilities.
• Engage with support product management and engineering as needed to get product technical issues addressed.

Operational:

• Take technical ownership of customer-facing project delivery and lead solutions design architecture configuration and implementation work for our products and solutions to meet customer needs.
• Effectively partner with Solutions Architects Consultants and Project Managers to plan and track project delivery allocate and oversee technical work to resources and deliver high-quality work on-time on-budget.
• Be the primary technical point of contact for the customer including to lead scoping design and other workshops.
• Engage in pre- and post-sales project activities and contribute effectively to reviewing customer requirements authoring RFP responses requirements trace matrices functional & technical specification documents testing & validation plans installation & user documentation and other relevant technical project deliverables.
• Contribute to improving processes ensuring compliance and driving improvements.
• Travel as needed for internal and customer meetings.

Culture:

• In line with the 4I values of Integrity Intensity Innovation and Involvement that form the foundation of the Thermo Fisher culture and ways of working this role will bring intensity innovation and a high degree of involvement to designing proposing and delivering on Digital Science products and solutions.

Business Partnership:

• Contribute effectively to creating and sustaining a culture of delivering excellent customer experience embracing continuous learning leading with digital innovation analytical thinking and managing complexity.

Knowledge Skills and Abilities

• Experience in all aspects of enterprise laboratory informatics technical solutions design and implementation for ELN LIMS SDMS CDS instrument and systems integration amongst others.
• Experience with relational databases Oracle SQL Server Postgres and programming C# VGL.
• Experience with cloud services and infrastructure highly desirable.
• Demonstrated experience working in a matrix environment across internal and external resources and regions.
• Understanding of SDLC Quality and IT processes in the context of delivering and supporting validated systems.
• Strong communication and interpersonal skills integrity and credibility.
• Results focused with a demonstrated track record of getting things done.
• Attention to detail and a concern for quality.
• Excellent analytical and problem-solving capabilities.
• Collaborative initiates and facilitates communications and relevant information sharing and works with different functions to achieve the best outcomes.
• Flexibility in work schedule to accommodate communications with global team.
• Able to innovate and bring ideas forward and advance issues and risks in a positive way.

Minimum Education and Experience Requirements

• Bachelors or masters degree in IT IS Engineering Life Sciences or equivalent.
• At least 3-5 years of relevant experience in enterprise software technical implementation projects preferably in professional services with a life & laboratory science software product/ technology services company.

Thermo Fisher Scientific Inc. is the world leader in serving science with annual revenue of approximately $40 billion. Each one of our over 100000 extraordinary minds has a unique story to tell. Join us and contribute to our singular missionenabling our customers to make the world healthier

cleaner and safer.

Apply today .

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.