Enter a job title or keyword
Salesforce System Administrator Business Support
Job Location:
Job Location:
Woodland Hills, CA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
27 May 2026 (30+ days ago)
Posted:
Application Deadline:
24 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation information technology and services
Position: Salesforce System Administrator / Business Support
Location: Woodland Hills CA
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Hybrid
Job Description:
Experience :
- 8 years of experience in Salesforce Administration user support or business support roles.
Role Overview:
- We are looking for a Salesforce System Administrator / Business Support professional with strong communication and user support experience.
- The role is focused on enabling business users providing day-to-day Salesforce support and ensuring smooth system operations while acting as a bridge between business stakeholders and technical teams.
Key Responsibilities:
- User Support & Business Enablement Act as the primary point of contact for business users for Salesforce-related queries and issues.
- Provide timely support troubleshooting and resolution for user requests.
- Guide users on system functionality and best practices to improve adoption.
- Communication & Stakeholder Management Engage effectively with business stakeholders to understand requirements and challenges.
- Communicate updates issue status and resolutions clearly to users and leadership teams.
- Ensure high-quality user experience through proactive communication and support.
- System Administration & Maintenance Manage user access roles profiles and security settings in Salesforce.
- Perform routine system administration tasks including data updates validations and monitoring.
- Maintain data quality system integrity and compliance with internal standards.
- Issue Management & Support Operations Resolve user issues through structured ticketing systems and support workflows.
- Escalate complex issues to technical teams as required.
- Track and maintain logs of issues resolutions and improvements.
- Training & Documentation Develop user guides FAQs and training materials to support business users.
- Conduct onboarding sessions and periodic training for new and existing users.
- Continuous Improvement Identify recurring issues and recommend process/system improvements.
- Support enhancements and system changes based on business needs. Contribute to improving overall user experience and system efficiency.
Required Skills & Qualifications:
- Strong experience in Salesforce Administration or user support roles.
- Excellent communication and stakeholder management skills (critical).
- Proven ability to handle business user support and issue resolution.
- Good understanding of Salesforce platform (Sales Cloud/Service Cloud preferred).
- Experience with ticketing/support systems and incident management.
- Strong problem-solving and analytical skills.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
