Salesforce & GTM Systems Manager

Babel Street is the trusted technology partner for the worlds most advanced identity intelligence and risk operations. We deliver advanced AI and data analytics solutions providing unmatched analysis-ready data regardless of language proactive risk identification 360-degree insights high-speed automation and seamless integration into existing systems. Babel Street empowers government and commercial organizations to transform high-stakes identity and risk operations into a strategic advantage. The actionable insights we deliver safeguard lives and protect critical assets around the world. Babel Street is headquartered in Reston Virginia with regional offices in Boston MA and Cleveland OH and international offices in Australia Canada Israel Japan and the U.K. For more information visit .

Overview

We are seeking a results-oriented and strategic Salesforce & GTM Systems Manager to own the roadmap architecture and administration of our go-to-market systems ecosystem during a pivotal period of transformation. Babel Street is modernizing how its revenue organization operatesdeploying new tools redesigning core workflows and building the scalable systems foundation that will power our next phase of this role you will be at the center of that change leading Salesforce transformation and operational excellence across our core revenue technology stack.

This is a highly visible role with broad exposure across the organization and significant opportunity to drive meaningful process improvement. You will partner cross-functionallyacross the organizationto modernize and streamline critical revenue processes ensure systems scale with the business improve data quality and enable trusted reporting intelligent automation and seamless integrations across platforms and products. The ideal candidate is equal parts systems architect and change agentsomeone who sees inefficiency as an opportunity and thrives on turning complexity into clarity.

Key Responsibilities

Systems Strategy & Roadmap

• Own and evolve the full go-to-market technology stack including Salesforce Sales Cloud CPQ and Revenue Cloud capabilities Marketing Service and Experience Clouds Ironclad CLM Spiff commissions management MuleSoftAnypointPlatform and connected analytics and automation tools.
• Own the strategic roadmap and lifecycle of all GTM systems with a focus on scalability usability data quality ROI and planned Salesforce upgrades across core opportunity quoting forecasting renewal and post-sale workflows.
• Lead and manage system architecture implementation plans release governance upgrades testing documentation and end-user enablement for Salesforce and related platforms.
• Drive continuous improvement and innovation across the GTM technology stack by translating business needs into prioritized system enhancements clear business cases and measurable adoption and efficiency outcomes.

Platform Ownership & Administration

• Serve as the primary administrator and solution architect for Salesforce including configuration user management permissions automation reporting infrastructure data model health and ongoing platform optimization.
• Design lightweight scalable solutions that grow with the business balancing technical robustness with the speed of a fast-paced scaling organization.
• Manage and scale the revenue cycleimplementations including CPQ Ironclad and Revenue Cloud.
• Oversee the configuration and operation of the Spiff commissions platform; collaborate closely with finance for commissions logic and reporting.
• Manage MuleSoft AnypointPlatform and Salesforce integrations to ensure secure scalable and reliable data flows across GTM finance legal customer success and analytics systems.

Stakeholder & Project Management

• Function as a strategic partner with GTM leaders and cross-functional stakeholders to gather requirements translate business needs into scalable technical solutions align priorities and ensure effective adoption of system changes.
• Lead GTM-related system implementation migration and integration projects end-to-end including scope solution design data readiness user acceptance testing deployment enablement and iteration.
• Own change management user enablement support documentation and ongoing support processes that improve adoption and reduce operational dependency on individual system experts.

Data Reporting& Compliance

• Ensure data integrity system securitypermissioning audit readiness and compliance with regulatory and company policies across Salesforce and connected GTM systems.
• Partner with GTM leaders to maintainaccuratereporting forecasting pipeline bookings renewals commissions and customer lifecycle analytics across Salesforce and connected systems.
• Own Salesforce data model stewardship including object relationships fields validation rules automation impacts data hygiene controls and downstream reporting dependencies.

What You Bring

• 5 years of experience in Business Systems Revenue Operations or CRM platform ownership with deep hands-on ownership of Salesforce administration configuration process design and cross-functional GTM systems delivery.
• Salesforce Certified Administrator ; Advanced Administrator Platform App Builder CPQ Specialist or Revenue Cloudcertificationspreferred.

Benefits at Babel Street (just to name a few...)

• Health Benefits: Babel Street covers 85-100% monthly premium costs for Medical Dental Vision Life & Disability insurances for you and your family!
• Retirement Plans:Babel Street offers both a Traditional and Roth 401(K) with a very competitive match.
• Unlimited Flexible Leave: We trust our employees to manage their own time and balance their personal and work lives.
• Holidays: Babel Street provides employees with 12 paid Federal Holidays
• Tuition Reimbursement: We are committed to investing in our employees. One way we do that is with our Tuition Reimbursement Program for continuing education.

Babel Street is anequalopportunity/affirmative actionemployer. All qualified applicants will receive consideration foremploymentwithout regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law. FurtherBabel Street will not discriminate against applicants for inquiring about discussing or disclosing their pay or in certain circumstances the pay of their coworkerPay Transparency Nondiscrimination.In addition Babel Streets policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.