Salesforce Education Cloud Administrator & Operations Specialist

About San Francisco Bay University:

San Francisco Bay University (SFBU) is a small nonprofit WASC-accredited university situated in the heart of Silicon Valley in Fremont California. SFBU is a new and rebranded university currently offering degrees in computer science (BS MS) electrical engineering (MS) business (BABS/MBA/MSBan/MSDS) and professional educational programs.

SFBUs mission is to offer inclusive innovative and inspirational education for lifelong careers. At SFBU students come first. We prioritize students needs by fostering personal engagement between faculty staff and students. We are committed to providing affordable quality education with a deep commitment to diversity equity inclusion and social justice. Our professors are accomplished professionals who provide real world experience in the classrooms to enhance the learning experience and prepare students for future careers.

We encourage you to learn more about SFBU by reviewing our strategic plan at Overview:

San Francisco Bay University is seeking a Salesforce Education Cloud Administrator to support the continued growth adoption and operational maturity of the universitys Salesforce ecosystem. This role will serve as the first line of support for Salesforce-related tickets user questions configuration requests minor enhancements and system issue resolution. The position reports to the Director of Enterprise CRM and University Systems.

The Salesforce Education Cloud Administrator will partner with departments across campus to understand business needs improve user experience document processes support training and ensure Salesforce continues to serve as a reliable scalable and student-centered enterprise platform.

This position is both technical and operational requiring the ability to translate business needs into practical Salesforce solutions while maintaining strong documentation governance and user support practices.

The Salesforce Education Cloud Administrator serves as the Universitys primary Salesforce administrator partnering with stakeholders across the institution to deliver reliable scalable and student-centered CRM solutions through platform administration user support training documentation and process improvement.

This is a full-time exempt position based in Fremont California. The role is eligible for a hybrid or remote work arrangement subject to University policies and business needs.

Key Responsibilities

• Serve as the first-line responder for Salesforce support tickets user requests access issues bug reports and routine enhancement requests.

• Configure and maintain Salesforce objects fields page layouts record types permission sets profiles flows validation rules reports dashboards list views and related administrative settings.

• Troubleshoot and resolve system issues data issues user access problems automation errors and configuration defects.

• Support testing validation and deployment of Salesforce changes in alignment with SFBU change management practices.

• Assist with release readiness regression testing and post-release support.

• Maintain awareness of Salesforce platform updates and identify potential impacts to SFBU users and business processes.

• Serve as the primary administrator and steward of the Salesforce Education Cloud platform ensuring platform reliability security governance and long-term sustainability.

User Support & Business Partnership

• Manage and triage incoming Salesforce tickets escalating complex issues when appropriate.

• Provide timely and solutions-oriented support to users across departments.

• Identify recurring issues and recommend process training or configuration improvements.

• Strong written communication skills especially for documentation training and ticket resolution.

• Help maintain platform health by monitoring user adoption access controls and operational risks.

• Assist with routine audits of users permissions reports dashboards and system configuration.

• Partner with academic and administrative departments to understand business needs and recommend scalable Salesforce solutions that improve business processes and the student experience.

Documentation Training and Process Improvement

• Create and maintain clear documentation for Salesforce processes configuration decisions user guides support procedures and known issues.

• Develop training materials quick-reference guides and internal knowledge articles for Salesforce users.

• Conduct user training sessions office hours and one-on-one support as needed.

• Help establish repeatable support intake documentation and governance practices as Salesforce adoption grows.

Data Reporting and Quality

• Assist users with reports dashboards list views and data analysis needs.

• Support data cleanup deduplication imports exports and validation activities.

• Help monitor and improve data quality across Salesforce objects and business processes.

• Partner with business units to ensure reporting requirements are understood and accurately reflected in Salesforce.

• Ability to maintain confidentiality and handle institutional data responsibly.

Required Qualifications

• Bachelors degree in information systems business administration computer science or related field

• Salesforce Administrator Certification

• Minimum of 3 years of hands-on Salesforce administration experience supporting enterprise Salesforce environments.

• Strong documentation communication organization and follow-through skills.

• Demonstrated ability to provide patient clear and effective user support.

• Ability to balance tactical ticket resolution with process improvement and long-term platform sustainability.

• Ability to work collaboratively with multiple departments and manage competing priorities.

Preferred Qualifications

• Experience supporting Salesforce in higher education nonprofit enrollment management admissions student services advancement or similar environments.

• Experience with Salesforce Education Cloud.

• Experience with ITSM ticketing systems.

• Experience with FormAssembly Marketing Cloud Experience Cloud data integrations or connected student information systems.

• Experience creating user documentation training materials process maps and support knowledge base articles.

• Experience supporting change management UAT release testing or system governance.

• Salesforce Advanced Administrator Education Cloud Consultant Platform App Builder or Business Analyst certification.

Work Environment & Physical Demands

• Remote or Hybrid.

• Occasional evening or weekend work may be required to support special releases or program launches.

• Physical requirements include lifting up to 20 lbs and extended periods of computer use.

Salary Range: $100000- $140000 (commensurate with experience qualifications Salesforce certifications and relevant higher education Salesforce experience)

Application Instructions:

To ensure full consideration please submit:

• Cover letter

• Current CV/ resume.

• Names and contact information of 3 references.

• Application screening will begin immediately and continue until the position is closed.

This position description is not intended to cover or contain a comprehensive list of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

SFBU is an Equal Opportunity / Affirmative Action Employer: SFBU is committed to providing equal employment opportunities for all employees and applicants for employment. SFBU does not discriminate in employment opportunities or practices based on race color religion sex age national origin disability veteran status sexual orientation or any other characteristic protected by law

In accordance with federal and state disability laws San Francisco Bay University provides reasonable accommodations to applicants with disabilities. If you require assistance during the application or interview process please contact SFBU Human Resources at