Transform innovation as our next Salesforce Service Cloud Domain Owner!

Ready to pioneer the future of customer support technology Trimble is looking for an analytical forward-thinking leader to orchestrate our Salesforce Service Cloud ecosystem and drive AI-driven transformation across global industries.

About Us:

Trimble is empowering stakeholders through planning design construction and the entire asset lifecycle. The companys innovative and connected ecosystem of solutions improves coordination and collaboration between teams phases and processes. Automating work and transforming workflows Trimble is enabling teams to deliver with confidence at every turn. For more information visit: .

What Makes This Role Great:

In this role you will serve as the premier strategic architect for our global customer support ecosystem directly driving the integration of next-generation AI automation and omnichannel solutions to shape how millions of customers interact with our technology.

Key Exciting Responsibilities

Domain Strategy & Roadmap Ownership

• Own and drive the end-to-end roadmap for the Salesforce Support Center domain.

• Align domain strategy with customer experience goals operational KPIs (CSAT SLA resolution time) and business objectives.

• Define and track measurable outcomes for service efficiency agent productivity and customer satisfaction.

• Continuously evolve the domain to support new business models products and customer expectations.

Stakeholder Engagement & Prioritization

• Engage with Customer Support Operations Product and Business stakeholders to gather requirements and prioritize capabilities.

• Act as the single point of accountability for translating stakeholder needs into actionable domain initiatives.

• Balance competing priorities across regions channels and business units.

• Collaborate with stakeholders across multiple time zones to ensure alignment and execution.

Cross-Functional Coordination

• Coordinate activities across multiple teams including Salesforce delivery integrations data AI/automation and support operations.

• Ensure seamless collaboration between business engineering and operations teams.

• Identify and resolve gaps in ownership accountability and execution across participating teams.

• Drive alignment across adjacent domains (e.g. Sales Billing Entitlements Fulfillment).

Epic Ownership & Delivery Alignment

• Own the creation and lifecycle of Epics aligned to the domain roadmap.

• Ensure Epics are clearly defined prioritized and aligned with business outcomes.

• Partner with Functional Architects Product Owners and Delivery Teams to ensure successful execution.

• Oversee backlog health delivery progress and outcome realization.

Service Cloud Capability Ownership

• Oversee key capabilities within Salesforce Service Cloud including:

  • Case Management & Lifecycle

  • Omnichannel Routing (voice chat email messaging)

  • Knowledge Management & Self-Service

  • Entitlements SLAs and Escalations

  • Field Service integration (where applicable)

• Drive standardization and optimization of support processes and agent workflows.

Automation & AI Enablement

• Drive adoption of automation and AI capabilities within the support domain (e.g. chatbots case classification agent assist).

• Identify opportunities to reduce manual effort and improve response times.

• Partner with AI/ML teams to implement intelligent routing predictive insights and self-service solutions.

• Measure and track the impact of automation initiatives on operational efficiency.

Governance & Documentation

• Establish and enforce governance frameworks standards and best practices for the domain.

• Ensure consistency in process design data standards and system usage.

• Own and maintain comprehensive domain documentation including process flows capability maps and architecture overviews.

• Ensure compliance with enterprise architecture security and data governance policies.

Technology Evaluation & Innovation

• Lead evaluation of new tools platforms and enhancements relevant to the support domain.

• Assess build vs. buy decisions and integration feasibility within the Salesforce ecosystem.

• Stay current with Salesforce roadmap and emerging technologies in customer service.

• Drive innovation to enhance customer and agent experiences.

Essential Skills & Experience

You possess 8 years of dedicated experience managing CRM and customer support systems with a deep mastery of Salesforce Service Cloud.

You have a proven track record of managing enterprise domain-level strategy product roadmaps and global KPI tracking.

You bring a deep understanding of modern contact center operations case management systems and agent workflows.

You are a natural collaborator skilled at aligning globally distributed stakeholders across multiple time zones.

You possess a Bachelors degree in Business Information Systems or a related technical discipline.

Bonus Points For

Professional Salesforce Service Cloud Consultant or Architect certifications.

Hands-on experience implementing AI-driven customer service tools like Einstein Bots or Agent Assist.

Practical familiarity with omnichannel contact center technologies CTI and messaging platforms.

Strong background with ITIL or structured service management frameworks.

Logistics

Location: Westminster CO

Travel Requirement: 10%

Why Youll Love Working With Us

At Trimble were not just a company that does goodwe are a team dedicated to making a tangible positive Real-World Impact. We build innovative solutions designed to solve the worlds most critical challenges. From construction sites to transportation hubs our work tangibly improves how people live build move and grow.

Youll work on projects that truly matter: Our purpose-driven culture means youll be helping to build and deliver solutions that make work faster safer and more sustainable for millions of people worldwide. Our impact is tangible from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a hidden gem. You will work with a collaborative supportive team that shares your purpose and fosters a genuine sense of belonging. Were a company of visionary pragmatists who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. Youll find an entrepreneurial spirit where success is often self-authored empowering proactive doers.

Salesforce Service Cloud Domain Owner CRM Product Manager Salesforce Solutions Architect Omnichannel Support Contact Center AI Case Management Salesforce Automation Customer Support Operations Westminster Technology Jobs

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible

Commission Eligible

Benefits: Trimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the Apply Now button located in this posting.

Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.

At Trimble we are committed to fostering a diverse inclusive and equitable workplace where everyone can thrive. Guided by our core valuesBelong Innovate and Growwe embrace and celebrate differences knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer welcoming individuals of all backgrounds and advancing opportunities while embracing race color gender identity sexual orientation religion disability veteran status or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more please see Trimbles Code of Business Conduct and Ethics at under Corporate Governance.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening asking questions and taking intentional actions we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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