Salesforce Digital Platform Lead – CRM & Engagement Technology

The Role

Joining Moderna offers the unique opportunity to be part of a pioneering team that is revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases.

Moderna is seeking a Salesforce Digital Platform Lead CRM & Engagement Technology to lead the delivery and long-term evolution of Modernas Customer Engagement Platform (CEP).

This is a high-impact Digital / IT leadership role responsible for leading a large-scale Salesforce-enabled transformation and owning the platform after go-live. You will drive platform delivery data ownership governance integrations and ongoing operations across a modern customer engagement ecosystem.

The platform supports Commercial Medical Customer Service Marketing and Scientific Communications teams enabling scalable and compliant engagement with healthcare professionals patients and other stakeholders globally.

This role requires a leader who can operate across architecture delivery data and operations ensuring the platform is scalable integrated and built for long-term success.

Your key responsibilities will be

• Lead end-to-end delivery of the Customer Engagement Platform from design through go-live stabilization and transition to steady-state operations
• Own the Salesforce platform and broader engagement technology ecosystem including CRM service marketing and telephony capabilities ensuring strong architecture scalability and long-term sustainability
• Establish and drive data ownership and governance for CEP data ensuring quality consistency and alignment across CRM SAP MDM and analytics platforms
• Define and execute the CRM platform roadmap including automation AI-enabled capabilities and intelligent workflows within Salesforce
• Build governance models across platform architecture DevOps release management data integrations and analytics
• Lead integration strategy and execution across Salesforce telephony platforms and enterprise systems including SAP MDM middleware and data platforms
• Own system integrator vendor and offshore delivery performance ensuring accountability for quality timelines and outcomes
• Manage platform financials including budgets licensing vendor spend and cost optimization

Your Responsibilities Will Also Include

• Translate business priorities into scalable technology solutions balancing user experience compliance cost and long-term maintainability
• Establish and run the platform operating model post go-live including production support release management and continuous improvement
• Enable omnichannel engagement across field marketing customer service and medical workflows
• Partner with Data SAP MDM Security Privacy Compliance and business stakeholders to ensure alignment across systems and processes
• Drive analytics enablement by ensuring reliable data flows reporting and actionable insights
• Lead governance forums roadmap discussions and executive updates across business and technology stakeholders
• Foster a culture of ownership accountability and continuous improvement across internal teams and external partners
• The key Moderna Mindsets youll need to succeed in the role:
• We behave like owners. You will own the platform end-to-end from transformation through operations.
• We digitize everywhere possible. You will build scalable integrated and data-driven digital capabilities.
• We remove viscosity. You will simplify delivery and establish governance that enables speed with control.
• We obsess over learning. You will continuously evolve the platform by leveraging new capabilities and best practices.

Heres What Youll Need (Basic Qualifications)

• Bachelors degree in Computer Science Engineering Business or related field
• 10 years of experience leading enterprise digital platforms CRM programs or customer engagement technologies
• Proven experience leading large-scale Salesforce implementations or platform transformations
• Strong experience across platform delivery including architecture integrations data migration and production support
• Experience with data governance data quality or customer data management
• Experience integrating CRM platforms with enterprise systems such as SAP MDM and data platforms
• Experience establishing governance across DevOps release management and platform operations
• Experience managing system integrators vendors and offshore delivery teams
• Experience managing budgets vendor spend and platform investments
• Strong communication and stakeholder management skills in complex regulated environments

Heres What Youll Bring to the Table (Preferred Qualifications)

• Experience with Salesforce ecosystem platforms (CRM Service Marketing Data or related capabilities)
• Experience in life sciences healthcare or other regulated industries
• Experience integrating CRM platforms with SAP and enterprise data/MDM systems
• Experience supporting contact center or customer service platforms
• Experience enabling omnichannel customer engagement
• Experience supporting global platform rollouts
• Familiarity with automation or AI-enabled capabilities within CRM platforms
• Experience in vaccines oncology or specialty care is a plus

Pay & Benefits

At Moderna we believe that when you feel your best you can do your best work. Thats why our benefits and well-being resources are designed to support youat work at home and everywhere in between.

• Competitive healthcare plus voluntary benefit programs to support your unique needs
• A holistic approach to well-being with access to fitness mindfulness and mental health support
• Family planning benefits including fertility adoption and surrogacy support
• Generous paid time off including vacation volunteer days sabbatical global recharge days and a discretionary year-end shutdown
• Savings and investments to help you plan for the future
• Location-specific perks and extras

The salary range for this role is $167000.00 - $300700.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individuals position within the salary range will be based on several factors including but not limited to specific competencies relevant education qualifications certifications experience skills performance and business or organizational needs. The successful candidate may be eligible for an annual discretionary bonus other incentive compensation or equity award subject to company plan eligibility criteria and individual performance.

About Moderna

Since our founding in 2010 we have aspired to build the leading mRNA technology platform the infrastructure to reimagine how medicines are created and delivered and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission values and mindsets every day our people are the driving force behind our scientific progress and our culture. Together we are creating a culture of belonging and building an organization that cares deeply for our patients our employees the environment and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer a Fast Company Best Workplace for Innovators and a Great Place to Work in the U.S.

If you want to make a difference and join a team that is changing the future of medicine we invite you to visit to learn more about our current opportunities.

Our Working Model

As we build our company we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation teamwork and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn contribute and make a meaningful impact.

Moderna is a smoke-free alcohol-free and drug-free work environment.

Equal Opportunities

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry or citizenship ethnicity disability military or protected veteran status genetic information sexual orientation marital or familial status or any other personal characteristic protected under applicable is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day please apply!

Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories consistent with legal requirements.

Accommodations

Were focused on attracting retaining developing and advancing our employees. By cultivating a workplace that values diverse experiences backgrounds and ideas we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at .

Export Control Notice This position may involve access to technology or data that is subject to U.S. export control laws including the Export Administration Regulations (EAR). As such employment is contingent upon the applicants ability to access export-controlled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements only individuals who qualify as U.S. persons (citizens permanent residents asylees or refugees) are eligible for this position. For this role Moderna is unable to sponsor non-U.S. persons to apply for an export control license. #LI-CK1

-