Salesforce CRM Administrator

Current staff faculty/adjunct atHerzing University:log into UKGâandnavigate to Menu > Myselfâ>ââMy Company >â View Opportunities to apply using the internal application process.

The Salesforce CRM Administrator will serve as the operational owner of the Universitys Salesforce platform capabilities. This role independently owns and executes platform administration Education Cloud feature delivery Agentforce AI configuration data management and reporting ensuring the CRM environment operates reliably securely and in alignment with institutional standards.

This position reports directly to the Sr. Director of Applications and partners closely with the Solutions Architect other Salesforce Admins and implementation partners to deliver program outcomes consistent with Herzing Universitys AI Governance Policy.

REQUIREMENTS:

• Bachelors degree in computer science software engineering or a closely related field or equivalent experience required.
• 3 years of Salesforce Administration experience with demonstrated ownership of platform capabilities.
• Hands-on experience with Salesforce and core configuration tools: Flows permission sets reports and dashboards.
• Experience with data migration execution and education-focused reporting.
• Strong analytical and problem-solving skills with the ability to translate business needs into technical solutions.
• Hands-on exposure to Agentforce or Einstein AI tools.
• Knowledge of higher education processes and Salesforce data and reporting capabilities.
• Ability to build and maintain effective working relationships with stakeholders.
• Strong understanding of CRM-related business processes including Campaign Management Lead Management Pipeline Management and Account Management.
• Experience working with implementation partners and vendor management.
• Strong knowledge of SOQL.

Preferred:

• Salesforce Administrator Certification (ADM-201).
• Experience delivering Salesforce Education Cloud features or configurations.
• Masters degree.
• Experience with Agile/Scrum project management methodologies.
• Knowledge of project management methods and standards.
• ITIL experience desired.

COMPENSATIONisdeterminedbased on the qualifications experience and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package including a tuition waiver and reimbursement program health insurance paid time off and a retirement savings plan.The salary range for this position is $117300 to $158700.

RESPONSIBILITIES:

• Platform Administration
  • Configure and maintain Salesforce objects fields workflows and automations per approved requirements.
  • Own user account management profiles permission sets and role hierarchies.
  • Translate business requirements into scalable technical configurations including Flow-based automation.
  • Identify and escalate technical debt platform risks and improvement opportunities.
  • Monitor platform performance troubleshoot issues and resolve or escalate as appropriate.
  • Maintain complete documentation of configurations processes and system changes.
  • Support integration processes using APIs web services and third-party integration tools in partnership with the Solutions Architect.
  • Develop a working understanding of the universitys enterprise ecosystem including how Dialer SIS and Regent (Financial Aid) integrate with Salesforce.
  • Apply agile delivery practices to manage competing requirements..
• Agentforce & AI
  • Configure and deploy Agentforce AI capabilities in partnership with the implementation team and Solutions Architect.
  • Execute identified Agentforce use cases in collaboration with business leaders and the implementation partner.
  • Support AI configurations to meet institutional standards for accuracy compliance and user trust.
  • Execute test cases and validation steps for AI agent configurations; support post-deployment monitoring.
  • Contribute to AI governance documentation audit readiness and compliance reviews consistent with Herzings AI Governance Policy.
• Data Management & Reporting
  • Execute data migration activities including field mapping validation testing and reconciliation in partnership with the Solutions Architect.
  • Support data integrity across Education Cloud Agentforce and integrated systems.
  • Own the design and delivery of reports dashboards and operational insights supporting education enrollment and student lifecycle use cases.
  • Maintain data quality standards and proactively resolve data integrity issues.
• User Support & Enablement
  • Partner with other CRM admins federal work study and help desk to support end user issues.
  • Provide training and guidance to users on platform features and processes.
  • Create and maintain user-facing documentation and job aids.
• Governance Security & Compliance
  • Ensure all configurations align with FERPA institutional data governance and security requirements.
  • Support platform compliance reviews and audit activities.
  • Follow and enforce established change management testing and documentation standards.

Applicants mustbe authorized towork for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visaat this time.

Click Hereor usethe following linktolearn more about careers at Herzing University: Requirements:

• Must be able to remain in a stationary position most of the time.
• Must be able to occasionally move around the work location.
• Constantly operates office and/or tech equipment which may include computers copiers fax machines audio/visuals.
• Frequently uses voice and hearing to communicate with students staff or colleagues face-to-face or over the telephone.
• Visually or otherwise identify observe and assess.
• Occasionally move carry or lift 10 pounds.

Herzing University is committed to providing adiverseenvironment and is dedicated to fostering a culture and atmosphere of mutual respect.ââIt provides an inclusive and collegial community where individuals are valuedheardand empowered to contribute to the effectiveness of the institution.

It is the universitys practice to recruit and hire without discrimination because of skin color gender religion LGBTQi2 status disability status agenational origin veteran status or any other status protected by law. University prohibits sex-based discrimination in any education program or activity that itoperates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination islocatedat Experience:

Unclear Seniority