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Salesforce Commercial Servicing & Onboarding Tech Lead

KeyBank

Job Location:

Brooklyn, NY - USA

Yearly Salary: $ 96000 - 181000

Posted: 24 May 2026 (30+ days ago)

Application Deadline: 19 November 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Location:

4910 Tiedeman Road Brooklyn Ohio

Location:

Mobile - In office 2 days a week.

Position Summary

KeyBank is seeking a Salesforce Commercial Servicing & Onboarding Tech Lead to provide hands-on technical leadership for Commercial onboarding and servicing delivery squads. This role will own end-to-end technical design build quality and solution delivery for Salesforce Service Cloud and Experience Cloud platforms supporting Commercial Banking operations.

This is a full-time technical leadership role focused on building durable internal Salesforce domain expertise and reducing dependency on contractor heavy delivery teams. The successful candidate will drive engineering excellence lead technical discussions independently set technical direction and partner closely with business stakeholders product owners enterprise architecture and operations teams. This role offers a path to team leadership as the team and delivery portfolio mature.

About KeyBank

KeyBank is one of the nations largest bank-based financial services companies providing investment management retail and commercial banking consumer finance and investment banking products and services to individuals and companies across the United States.

About the Role

The Salesforce Commercial Servicing & Onboarding Tech Lead will:

Provide hands-on technical leadership for Commercial onboarding and servicing delivery squads
Own technical design architecture and code quality for Service Cloud and Experience Cloud solutions
Lead engineering discussions drive design reviews and set technical standards
Partner with business stakeholders to translate requirements into scalable technical solutions
Reduce contractor dependency by building sustainable internal technical capability and expertise
Mentor engineers and foster a culture of technical excellence and continuous improvement
Grow into formal team leadership responsibility as the team and portfolio expand

Key Responsibilities

Technical Leadership & Delivery

Lead technical design and implementation of Salesforce Service Cloud and Experience Cloud solutions for Commercial onboarding and servicing workflows
Own solution architecture technical decision-making and technical risk management for the delivery portfolio
Perform design and code reviews to ensure quality maintainability scalability and alignment with enterprise standards
Drive hands-on development for complex features and technical challenges
Lead proof-of-concept efforts and technical feasibility assessments for new capabilities
Ensure adherence to Salesforce best practices coding standards and platform governance

Platform & Domain Expertise

Build deep expertise in Commercial Banking onboarding and servicing business processes
Design solutions leveraging Service Cloud capabilities including case management omni-channel routing knowledge management and service console
Design and deliver client-facing and employee-facing experiences using Experience Cloud (Communities)
Support integration design and data synchronization with upstream and downstream enterprise systems
Stay current with Salesforce platform releases features and emerging capabilities

Stakeholder & Cross-Functional Partnership

Partner closely with business stakeholders operations leaders and product owners to align technology delivery with business outcomes
Collaborate with enterprise architecture data security and risk partners to ensure compliant scalable solutions
Communicate technical concepts clearly and effectively to non-technical audiences
Manage technical dependencies and coordinate with integration infrastructure and vendor teams
Build trust-based relationships across Commercial Banking Technology and Operations teams

Team Leadership & Talent Development

Provide day-to-day technical leadership and mentorship to delivery squad engineers
Lead engineering discussions technical grooming and delivery planning
Foster collaboration knowledge sharing and continuous improvement within the squad
Support onboarding and skills development for new team members
Grow capability to lead a team over time

Innovation & Emerging Capabilities

Partner with product and architecture teams to design solutions leveraging Salesforce AI capabilities (Agentforce Data Cloud / Data 360)
Demonstrate willingness to learn and enable emerging platform capabilities
Identify opportunities to improve efficiency user experience and operational outcomes through platform innovation
Support responsible AI adoption aligned with enterprise governance and Model Risk frameworks

Required Qualifications

Bachelors degree in Computer Science or equivalent practical experience
7 years of overall IT experience
5 years of hands-on Salesforce platform experience with strong emphasis on Service Cloud
Proven ability to lead technical teams and drive engineering outcomes independently
Strong technical design and architecture skills for complex Salesforce implementations
Experience with Salesforce configuration and custom development including AI assisted build (Apex Lightning Web Components Flows APIs)
Experience with Agile delivery methodologies and full SDLC ownership
Strong communication skills and ability to partner effectively with business and technical stakeholders
Demonstrated ability to translate business requirements into scalable maintainable technical solutions

Preferred Qualifications

Salesforce certifications including:
- Salesforce Certified Platform Developer I and/or II
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Administrator
- Salesforce AI-related certifications (e.g. AI Specialist Einstein Analytics)
Experience with Salesforce Experience Cloud (Communities) design and implementation
Experience supporting Financial Services or Commercial Banking platforms
Knowledge of Salesforce AI capabilities (Agentforce Data Cloud Einstein AI) with willingness to learn and enable
Experience with integration platforms APIs and enterprise data architecture
Familiarity with DevOps tools and release management practices (CI/CD version control deployment automation)
Prior mentorship coaching or informal team leadership experience

Why Join KeyBank

This role offers the opportunity to:

Build a critical Salesforce capability supporting Commercial Banking operations
Establish yourself as a technical domain expert and trusted partner to the business
Shape technical direction and standards for a high-impact delivery portfolio
Grow your leadership skills with a path to team leadership
Work with emerging Salesforce AI and automation capabilities
Contribute to reducing contractor dependency and building sustainable internal capability

KeyBank is an equal opportunity employer committed to building a diverse and inclusive workplace.

Core Competencies

All KeyBank employees are expected to demonstrate Keys Values and abide by Keys Code of Conduct.

This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $96000.00 - $181000.00 annually. Placement within the pay range may differ based upon various factors including but not limited to skills experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production commission and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 09/25/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age genetic information pregnancy disability veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

#LI-Remote

Required Experience:

Staff IC

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