Salesforce Business Operations Analyst
Job Location:
Boston, MA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Our world is transforming and PTC is leading the software brings the physical and digital worlds together enabling companies to improve operations create better products and empower people in all aspects of their business.
Our people make all the difference in our success. Today we are a global team of nearly 7000 and our main objective is to create opportunities for our team members to explore learn and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
JuniorSalesforceBusiness Analyst
Location: Boston MA hybrid
About the Role
The Velocity business unit is a fast-moving start-up-like organization within the broader PTCecosystem. We support theOnshapeand Arena businesses and are focused on building amodernscalable enterprise back-office powered by Salesforce and cloud-based technologies
We are looking for a curious self-motivatedJunior Salesforce Business Analystto join our growing team. This is a highly visible people-first role you will be the connective tissue between our Salesforce platform and the people who depend on it every day. Whether you are a tech-savvy power user ready to formalize your Salesforce skills or a junior administrator eager to step into a more client-facing environment this role gives you a structured path to grow.
You will spend a meaningful portion of your time engaging directly with stakeholders and end users gathering feedback solving day-to-day platform challenges translating business needs into Salesforce solutions and building trust across the organization. You do not need to have mastered every feature on day one. What matters most is that you are genuinely excited to learn comfortable asking questions and energized by helping people work smarter.
This is a hybrid role based in Boston -office presence is required to supportcollaboration mentorship and ongoing team engagement.
Key Responsibilities
Stakeholder Engagement & User Support
- Serve as a day-to-day point of contact for Salesforce end users triaging requests answering questions and resolving platform issues in a timely and manner.
- Partner with team leads managers and department stakeholders to understand business needs and translate them into actionable Salesforce configurations.
- Gather and synthesize user feedback to identify recurring pain points and surface improvement opportunities to senioranalystsor leadership.
Platform Administration & Configuration
- Manage user accounts profiles roles permission sets and sharing rules to ensure the right people have the right access.
- Support the configuration of standardand customSalesforce objects (Accounts Contacts Leads Opportunities) as business needs evolve.
- Begin building and iterating on Flows to automate routine business processes guided by senior team members as your skills develop.
Continuous Improvement
- Stay current with Salesforce releases new features and best practices proactively identifying capabilities that could benefit the organization.
- Contribute to sandbox testing of new features and configurations before deploying to production.
Technical Requirements
Required
- Exposure to Sales Cloud or Service Cloud in a professional or hands-on learning context.
- Hands-on familiarity with core Salesforce objects fields page layouts record types and validation rules.
- Experience building or maintaining Salesforce reports and dashboards.
- Exposure to Salesforce Flows you understand what they do and have begun experimenting with them even if you have not yet built complex automation independently.
Nice to Have
- Salesforce Certified Administrator (ADM-201) credential or actively working toward certification at time of application.
- Experience with third-party integrations (e.g. HubSpot OutreachDocuSign ZoomInfo) or middleware tools.
- Working knowledge of user management: profiles roles permission sets and sharing settings.
- Comfort working with data: CSV imports/exports data hygiene practices and basic understanding of data relationships within Salesforce.
Additional Requirements
Natural Curiosity
- You find yourself exploring What if I tried it this way on your own time whether that is tinkering in a Trailhead playground clicking through Salesforce release notes orGooglinga problem because you just have to understand how it works.
- You ask thoughtful questions before diving in and are comfortable sitting with ambiguity while you work toward a solution.
- You seework ticketsor stakeholder request as an opportunity to learn something new about the business not just a task to close.
Self-Directed Learning
- You do not wait for someone to hand you a training plan. You have used Trailhead YouTube the Salesforce community or peer networks to build skills on your own terms.
People & Communication Skills
- You communicate clearly and patiently with non-technical colleagues
- You know when to listen beforeyouproblem-solve and you build rapport naturally across different teams and seniority levels.
Ownership & Reliability
- You are organized detail-oriented and understand that in a platform that touches the whole business small configuration errors can have large downstream effects.
- You are honest about what you know what youre learning and where you need support and you actively seek feedback as a development tool.
We strongly encourage applications from individuals transitioning into Salesforce from other roles including former power users operations coordinators sales analysts or support specialists who have developed deep platform knowledge as part of their day-to-day work. Your business context is an asset.
PTC carefully considers a widevarietyof factorswhen determining compensation.Theanticipatedannual salary range for this positionisbetween$67000 - $90000.The salary rangereflectsa good-faith estimate of compensation at the time of posting.Actualcompensationmay vary based on a candidates skills qualifications experience and location. Additionally candidates may be eligible fora performance-basedbonus.Employeesalsohavethe opportunity tobecome a PTC shareholder through our employee share purchase program(ESPP)which allowsfor thepurchaseofdiscounted PTC stock.Certainrolesmay also be eligible forparticipation in ourequity programs.Employees may be eligible for medical dental and vision insurance paid time off and sick leave tuition reimbursement 401(k) contributions and employer match flexible spending accounts life insurance disability coverage andif you are an office-assigned employeea generous commuter subsidy.All total rewards and benefits programs are subject to applicable planeligibilityand otherterms and conditions.
For more informationaboutPTCs comprehensive benefits pleasevisit ourCareers Page.
PTC recruits on a rolling basis. Candidates are considered as they apply until the opportunity is filled.
Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world. Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation youll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us
We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here.
Required Experience:
IC
About Company
PTC accelerates digital transformation with a new generation of technology that powers the ways you engineer, manufacture, and service your physical products.
