Salesforce and Integration Administrator

Job Summary

TheSalesforceandIntegrationAdministratorisresponsible forthe administration security optimization and continuous improvement of the organizations Salesforce platform. Working in conjunction with the Director of Technologyand the Evaluation and Impact team this role ensures Salesforce effectively supports program delivery participant services reporting and organizational decision-making.

The position manages Salesforce user access and security business process automation data integrity and integration between Salesforce and other enterprise systems.A key function of this role is ensuring that JVSs data infrastructure supports the organizations Evidence-Building Roadmap (EBR)including data system refinement real-time reporting and data quality protocols that enable rigorous internal evaluation and ultimately externalevaluation role collaborates closely with programevaluation and impactoperationsfinance andtechnology teams to enhance system functionality improve operational efficiency and support organizational technology initiatives.

This role reports to the Director of Technology with a dotted-line reporting relationship to the Director of EvaluationandImpact.

Responsibilities
Salesforce Administration Security & Governance

• Serve as the primary Salesforce administrator managing system configuration customization maintenance security and ongoing optimization.

• Create andmaintainSalesforce components including custom objects fields record types validation rules flows reports dashboards profiles permission sets and role hierarchies.

• Manage user provisioning access controls security settings and periodic access reviews.

• Monitor platform performance user adoption and system health whilemaintainingdocumentation governance standards and best practices.

• Work closely with the Director of Technology to support platform enhancements and technology initiatives.

• Work closely with the Director of Evaluation and Impact and the Manager of Data Systems and Analytics toensure Salesforce configuration and data architecture align with program reporting needs and evaluation frameworks.

Integration & Automation

• Lead and supportintegrationbetween Salesforce and third-party applications including participant portals LMS platforms financial systemsand other enterprise applications.

• Support API-based integrations data synchronization and data exchange processes whilemaintainingintegration documentation.

• Design andmaintainSalesforce Flows and automation solutions that improve efficiency streamline business processes and support AI and workflow optimization initiatives.

• Collaborate with internal teams consultants and vendors to implement troubleshoot and enhance integrations and automation solutions.

Data Management Reporting & Analytics

• Ensure the accuracy integrity quality and security of Salesforce dataserving as the primary owner of data quality standards and validation protocols.

• Develop andmaintainreports dashboards and data visualizations that supportprogram management operational decision-making and funder reporting.

• Support data migration data validation data cleansing and reporting initiativesincluding preparation of analysis-ready datasets for use by the Evaluation & Impact team and external research partners.

• Support the development and execution of data quality and quality assurance protocols including automated validation data audits and error reporting to meet program and evaluation needs

• Contribute to the codification and finalization of real-time data reporting infrastructure including dashboards that provide program staff with actionable up-to-date outcome data

• Respond to data and reporting requests from program development finance and leadership teams with accuracy and timeliness.

• Make recommendations to improve data collection practices reporting processes and data integrity across the organization.

User Support Training & Vendor Coordination

• Serve as the primary point of contact for Salesforce-related support requests troubleshooting and userassistance.

• Develop training materials conduct user training and promote Salesforce best practices and adoption.

• Work with consultants software vendors and implementation partners on system enhancements upgrades and projects.

• Coordinate vendor relationships and support technology initiatives that improve organizational efficiency and service delivery.

Qualifications

Minimum Qualifications

• SalesforceAdministrator Certificationrequired.

• 57 years of Salesforce administration experience including configuration security integrations automation reporting and user support.

• Experience managing Salesforce user access governance and security.

• Experience supporting integrations using APIs middleware platforms or integration tools.

• Experience with data migration data quality management and system implementation projects.

• Experience gathering business requirements and translating them into Salesforce solutions.

• Demonstrated experience developing reports dashboards and data visualizations that support program or organizational decision-making

• Experience managing Salesforce data quality including validation rules data audits and data governance practices.

• Experience collaborating with program evaluation or research teams to translate program frameworks into data collection and reporting systems.

• Strong knowledge of Salesforce Lightning Platform administration and Salesforce Flow.

• Understanding ofSalesforce security architecture data governance and integration technologies.

• Knowledge of APIs middleware platforms and data synchronization processes.

• Strong analytical problem-solving organizational and communication skills.

• Ability to manage multiple priorities collaborate with diverse stakeholders andmaintainconfidentiality.

• Ability to communicate technical concepts clearly to non-technical staff acrossprogram evaluation and leadership teams.

• Collaborative working style with ability to serve as a partner not just a technical resource

• Commitment to continuous learning excellent customer service and support of JVSs mission and values.

Preferred Qualifications

• Experience with Power BI and Microsoft 365.

• Additional Salesforce certifications related to administration business analysis or integration.

• Experience working in anonprofit workforcedevelopment education or social servicesenvironment.

• Experience with Salesforce Nonprofit Cloud.

• Familiarity with evaluation frameworks including logic models theory of change outcome metrics or performance measurement systems.

• Experience supporting external research partnerships or preparing datasets for evaluation studies.

• Experience working with consultants software vendors and implementation partners.

• Annual Salary: $99000- $109000

• 100% covered medical and dental plans for the employee

• Accruedsixteen(16) days of Vacation accruedten(10) days of Paid Sick Leave

• Paid federal and Jewish holidays

• 3% 403(b) retirement contribution match and 3% non-elective contribution

• Healthcare and Dependent Care FSA

• Pet Insurance Discounts

• Employee Assistance Program

• Professional development opportunities and $500 Work-From-Home stipend

• The expectation for this role is to work in our San Francisco office and/or worksites on a hybrid work schedule; JVS does not provide relocation packages

• 4 Day Work Week