Salesforce Administrator

A division of Publicis Groupe Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate develop and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement CRM and commerce Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means were untethered from any specific medium or methodwe go where ideas will work best.

We are an expanding network with more than 5000 employees with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish Digitas Arc Worldwide Saatchi Saatchi X Plowshare 3Share Epsilon Auto and the Publicis Commerce Exchange.

This is a Hybrid position: 3-4 days per week in the office are required.

Serve as a Administrator supporting 450 Salesforce end users across North America. Perform all aspects of Administration and Business Analysis including requirement gathering/documentation maintenance QA testing and ongoing development/configuration.

Specific responsibilities include:

• Work closely with the management teams to make enhancements and modifications to the configuration as the needs of the organization expand and evolve.
• Build new features/elements including but not limited to custom objects fields formulas process builder flows email alerts validation rules lightning pages global actions Salesforce Maps
• DocuSign Administration
• Setup new users
• Develop/maintain reports views and dashboards. Maintain and continue to build out report automation.
• Maintain/monitor all data loads/data integrations between and other systems/files.
• Handle requests for support
• Maintain and continually update/expand on the documentation.

Perform other duties as assigned.

PERSONAL ATTRIBUTES AND SKILLS

• Experience as a Administrator
• Good verbal communication skills comfortable communicating over the phone and in person with sales team members and management staff at various levels.
• Good written communication stills ability to produce professional documents and emails.
• Excellent support and training skills Can comprehend the business needs of users and reach out to them at their level. Understands functionality and can explain it to users/stakeholders at various levels.
• Good planning and prioritization skills can deliver on complex tasks and projects which sometimes have conflicting/overlapping timelines. Sets expectations appropriately and meets deadlines consistently. Able to effectively communicate status to management.
• Good team member builds working relationships with team members and personnel at all levels
• Self-starter shows initiative
• Good attention to detail
• Very proficient in Microsoft Office applications (Especially Excel and Access). Experience with CRM database applications (preferably Salesforce). Capable of configuring/modifying elements such as custom objects fields formulas workflow rules process builder email alerts validation rules lightning pages global actions reports and dashboards. Experience or exposure to data integration products (preferably Informatica Cloud) is a plus.
• MINIMUM JOB REQUIREMENTS: Bachelors degree with 1 year of related experience OR a comparable level of experience and/or training. Demonstrated ability to meet the personal attribute and skill requirements described above.

The Power of One starts with our people! To do powerful things we offer powerful resources. Our best-in-class wellness and benefits offerings include:

Monetary assistance and support for Adoption Surrogacy and Fertility

Monetary assistance and support for pet adoption

Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance

Tuition Assistance

Paid time off that includes Flexible Time off Vacation Annual Sick Days Volunteer Days Holiday and Identity days and more

Matching Gifts programs

Flexible working arrangements

Work Your World Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)

Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees are reviewed on an annual basis and are governed by the terms of the applicable plan documents.

We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance transportation and parking benefits legal benefits pet insurance and auto and home must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits.

You must be work authorized in the United States on a full-time basis without the need for employer sponsorship now or in the future. The Company cannot offer employment to F-1 (student) visa holders who require employer sponsorship in the future or cannot work now on a full-time basis.

Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race color ethnicity religion creed sex sexual orientation gender gender identity gender expression pregnancy childbirth and related medical conditions national origin ancestry citizenship status age disability medical condition as defined by applicable state law genetic information marital status military service and veteran status or any other characteristic protected by applicable federal state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically please contact .

All your information will be kept confidential according to EEO guidelines.

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