Salesforce Administrator

Please note: This role is contingent upon a contract award. While it is not an immediate opening we are actively conducting interviews and extending offers in anticipation of the award.

The Work: ICF seeks an experienced Salesforce Administrator to support the phased implementation and operation of an enterprise grants management platform built on Salesforce Agentforce Public Sector. The Salesforce Administrator will configure and maintain users roles permissions objects fields workflows Flows reports dashboards and other platform capabilities. This role will support environment management data quality deployments release activities system monitoring user support and production issue resolution. Working across architects developers business analysts testers security specialists and government stakeholders the Administrator will help maintain a secure accessible reliable and well-documented platform that supports evolving grants management requirements.

Job Location: Remote work is authorized. Must support US Eastern time zone working hours.

*If you accept this position you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

What You Will Do:

• Configure maintain and support Salesforce applications and platform capabilities in a secure federal Salesforce cloud environment.
• Manage users roles permission sets profiles groups queues sharing rules connected apps service accounts and other access/security configurations.
• Support Salesforce administration activities across multiple environments including Integration Stage Production sandboxes and other approved development/testing environments.
• Create refresh validate and decommission Salesforce sandboxes in coordination with application teams release teams and business owners.
• Configure Salesforce using native low-code/no-code capabilities including flows page layouts Lightning record pages custom objects fields validation rules reports dashboards email templates and user experience enhancements.
• Support Experience Cloud Public Sector Solutions Service Cloud or other Salesforce capabilities as required by the customer environment.
• Coordinate schedule validate and execute Salesforce releases including major releases minor releases hotfixes and production changes.
• Support release management processes including release calendar management deployment planning release readiness reviews change request preparation rollback planning and post-deployment validation.
• Work with development teams to package validate and deploy configuration metadata code and data-related changes using approved DevSecOps processes.
• Support CI/CD pipeline activities using tools such as Salesforce CLI Salesforce DX Git GitLab GitHub Jenkins Copado Gearset or similar release automation tools.
• Create and maintain Git repositories branches deployment artifacts release notes and environment/version control documentation.
• Support technical design document reviews by identifying release dependencies environment impacts deployment risks security impacts regression considerations and operational readiness needs.
• Troubleshoot release deployment environment access configuration integration and production support issues.
• Support incident response and hotfix activities by validating configuration issues access problems deployment defects and platform-level concerns.
• Support data import export cleanup validation and migration activities using Data Loader Data Import Wizard reports SOQL or approved customer tools.
• Support occasional off-hours releases production deployments outages hotfixes or urgent operational needs.

Basic Qualifications:

• 3 years of experience administering large production Salesforce environments.

• At least 1 year of hands-on experience configuring users roles permission sets sharing rules objects fields validation rules Flows reports dashboards and other declarative platform capabilities.

• Bachelors degree in information technology computer science business or a related field.

• Ability to obtain and maintain a federal Public Trust.

• U.S. citizenship is required.

• Must reside in and be authorized to work in the United States. All work must be performed within the United States.

Preferred Qualifications:

• Active Salesforce Administrator certification (highly preferred).
• Experience with Salesforce Agentforce Public Sector Experience Cloud Service Cloud Government Cloud Salesforce Shield or large multi-org environments.
• Experience supporting environment management release planning source control deployment automation and CI/CD using Git Salesforce DX or comparable tools.
• Experience with data imports exports cleansing validation duplicate management and production support.
• Experience supporting a federal grants management implementation or another complex government platform.
• Experience administering OmniStudio components including FlexCards OmniScripts Data Mappers and Integration Procedures.
• Experience with SSO MFA identity management external users email relay certificates connected apps and AppExchange package management.
• Experience supporting high-volume release environments including scheduled releases hotfixes production changes approvals quality gates and rollback planning.
• Experience with Salesforce data tools SOQL data migration deduplication reconciliation APIs service accounts Platform Events or middleware integrations.
• Familiarity with federal cybersecurity requirements ATO support security controls vulnerability remediation audit evidence privacy and records management.
• Experience creating configuration guides release playbooks operational runbooks user documentation and training materials.
• Experience supporting production incidents root-cause analysis hotfix validation and post-release issue resolution.
• Additional Salesforce certifications such as Advanced Administrator Platform App Builder Identity and Access Management Architect Sharing and Visibility Architect or Platform Developer I.

Professional Skills:

• Highly effective analytical and problem-solving capabilities.

• Demonstrated critical thinking attention to detail and the ability to produce polished and well-organized written deliverables.

• Excellent communication and interpersonal skills to interface effectively with team members and federal clients.

• Organized detail-oriented and able to prioritize and multitask.

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Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactfor assistance.

Working at ICF

Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: