Salesforce Administrator

This is a hybrid role at our Austin TX HQ in South Austin near Dripping Springs.

About the Job

Salesforce is the engine behind how Lightspeed runs - and we need someone to keep it humming.

As our Salesforce Administrator youll own the day-to-day of our Salesforce platform: user setup data quality reports and dashboards automation and the projects that make our internal teams faster and smarter. Youll report to our Senior Director MIS with technical mentorship from our Salesforce Product Manager. This is a hands-on role for someone who wants to own the platform not just tickets - and grow into bigger automation integration and AI-driven work as you go.

As the Salesforce Administrator you will:

• Be the go-to for Salesforce support - triaging resolving and escalating tickets and driving issues to resolution
• Keep the platform running clean - user admin data hygiene reports dashboards and declarative automation
• Own projects end to end - configuration testing documentation deployment
• Help us work smarter - supporting AI-driven automations and integrations across Salesforce and connected tools

About the Role

Essential functions (not exhaustive may be supplemented):

• Serve as primary point of contact for Salesforce service desk requests
• Administer Salesforce - user setup profiles permission sets roles groups licenses
• Maintain data quality through imports updates dedup and hygiene processes
• Build and maintain reports dashboards list views and automation (flows validation rules approval processes page layouts)
• Own assigned Salesforce projects end to end partnering with the Product Manager on bigger initiatives
• Support onboarding offboarding and end-user training Monitor integrations with connected systems (e.g. NetSuite) and test releases and upgrades
• Support test and maintain AI-driven automations and integrations
• Document processes configurations and solutions in the team knowledge base
• Follow and help enforce security access and change-management policies
• Take on progressively more complex admin automation and integration work as you grow

About You

• Bachelors degree in Information Systems Business Administration or equivalent experience
• 2 years hands-on Salesforce administration (or comparable business-app admin) - stepping up from a junior/associate role Apply anyway
• Hands-on with declarative config and automation - flows validation rules page layouts approval processes
• Comfortable owning data quality and building reports/dashboards independently
• Experience with tools like Adobe Sign ChurnZero Zapier or n8n a plus
• Comfortable using AI tools (Claude ChatGPT) day-to-day with interest in applying AI to automate admin work
• Jira or similar project management experience
• Strong documentation and QA habits
• Salesforce Certified Administrator preferred or working toward it
• NetSuite or similar ERP exposure plus general IT literacy (macOS Microsoft 365 identity/access) a plus
• Self-starter sharp communicator comfortable prioritizing multiple requests in a fast-paced highgrowth environment
• Available for flexible hours and occasional on-call support

ABOUT US

With more than 25 years of serving education Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices Lightspeeds cloud-managed solutions include the most effective web filtering student safety monitoring classroom management device management and data analytics software available. Headquartered in Austin Texas with a European office in London UK Lightspeed serves over 23 million students across 31000 schools in 43 countries utilizing 15 million devices. Learn more at .

We love our employees and we show it. Our benefits and perks are built to support your overall wellbeingat work and beyond. Offerings vary by country.

ABOUT OUR ATX HQ

If your role includes spending time onsite you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done and a whole lot more.

• 15000 sq. ft. of open work area offices and huddle rooms
• Snacks galore and a private chef serving up lunch Tuesday through Thursday every week
• A state-of-the-art fitness center (with outfitted locker rooms)
• Physical therapist onsite regularly
• Indoor and outdoor casual collaboration spots
• Pet-friendly office environment
• A golf simulator go-carts shuffleboard corn hole and MORE fun

All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting)

Lightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports inspires and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race color religion sex sexual orientation gender identity marital status age disability national or ethnic origin military service status or other protected characteristic.