Sales Training Specialist

To ensure team performs all sales activities ethically to new members. To be responsible for representing Hilton Grand Vacations ensuring member/guest satisfaction and managing quality of product and service delivery. To promote a positive workplace where the sales executives feel confident that they will have the proper training and tools to succeed. To reinforce the Hilton Core values.

• Responsible for follow up coaching after initial training fordays by counseling communicating job expectations and enforcing new hire policies and procedures.

• Reports to the Director of Training in Las Vegas and works hand and hand on Training initiatives.

• Prepare and complete action plans/goals and enforce customer-service standards. Responsible for resolving sales executives issues/concerns within the first 180 days.

• Responsible for doing ride a longs ride reports and providing feedback to Sales Executives and Sales Managers daily.

• Run weekly sales numbers for each sales executive and review for follow up and performance planning.

• Hold trainings with the new hires and the Sales Managers to assist in understanding their Sales Executives strengths as well as areas of improvement

• Holds morning Sales Mentorships to discuss obstacles the new hires have had to overcome and round table solutions.

• Hold aday trench training for all new hires dissecting the process and taking an in-depth look at the psychology behind the sale.

• Responsible for releasing all new hires to the floor once they have passed testing and the last ride reviewed and approved by Sales Manager

• Provide one on one counseling with all new hires to help them understand the sales process outside of a group setting

• Hold mandatory round tables for new hires as well as optional for those sales executives not meeting performance standards

• Keep sales executives up to date with inventory changes new program benefits/changes. Provide tools to aid in the success of their sales process.

• Provide follow up training weekly monthly and 1 year after hire date.

• Implement ways to increase employee retention.

• Provide ethical training motivated by our core values.

• Reduce cancellations by providing effective tools. Promote career pathing by employee retention.

• Create a fun yet competitive workplace filled with passion.

• Ongoing projects that come up supports the Sales Training Directors vision.

5 years Branded sales experience.

3 years Sales Training experience.

Ability to work flexible schedule.

Professional and Positive appearance and attitude.

Master a thorough understanding of HGVs different departments for proper customer assistance.

Proficient at Microsoft Excel Word and PowerPoint