Sales Systems Analyst

Are you energized by solving problems through technology Do you enjoy building smarter systems automating manual processes and creating tools that help teams work more efficiently

IdeaTek is looking for a Sales Systems Analyst to serve as the technical engine behind our sales this role youll partner closely with sales leadership to optimize processes administer critical sales applications and implement system improvements that help our Residential and Business Sales teams operate at peak performance.

This is a hands-on role for someone who enjoys both project management and system configuration. Youll work across CRM platforms sales applications and automation tools to improve workflows maintain data integrity and support scalable growth across the organization.

A Day in the Life

Youll start your day reviewing incoming system requests supporting users and monitoring key sales applications to ensure everything is running smoothly. Throughout the day you may be building CRM automations configuring workflows testing new functionality developing dashboards or partnering with vendors to implement system enhancements.

What Youll Do

Key responsibilities include:

• Administer and optimize CRM platforms and sales applications by configuring workflows managing users maintaining system integrity and supporting day-to-day operations.
• Lead implementation of sales system enhancements automation initiatives and process improvements that increase efficiency and reduce manual work.
• Manage cross-functional implementation projects by coordinating stakeholders vendors timelines testing and successful deployment of new functionality.
• Develop and enhance dashboards reports and analytics that transform sales data into meaningful business insights for leadership.
• Partner with systems development to identify business needs and deliver scalable technology solutions.
• Maintain documentation system standards training resources and data governance to support consistent adoption across the sales organization.
• Review customer acquisition designs and sales zone configurations to support market expansion and successful project execution.

What Were Looking For

To be considered for this role youll need the following required qualifications:

• 4 years of experience in sales operations CRM administration sales systems business systems project management or other related fields.
• Proficient with spreadsheet applications such as Google Sheets or Microsoft Excel with the ability to manage data sets use advanced formulas and organize data for reporting.
• Experience administering or configuring CRM platforms sales applications or business systems.
• Demonstrated experience implementing process improvements system enhancements or workflow automations.
• Strong project management skills with the ability to coordinate multiple initiatives simultaneously.
• Ability to understand how business systems interact and identify opportunities for integration and automation.
• Strong analytical and problem-solving skills with experience interpreting business data.
• Excellent written and verbal communication skills with a proven ability to collaborate cross-functionally across different organizations within the business to execute projects successfully.
• High level of technical aptitude with the ability to quickly learn new platforms and technologies.

What Will Help You Stand Out

Preferred Qualifications:

• Experience with Zoho CRM Zoho Analytics or other Zoho applications.
• Experience with turf management and billing systems.
• Telecommunications broadband or technology industry experience.
• Experience building CRM automations custom reports dashboards or workflow rules.
• Bachelors degree in Information Systems Business Computer Science Management Information Systems or a related field.

Desired Attributes

Beyond the qualifications these attributes are what make someone a great fit for our team:

• Systems Thinker You naturally understand how systems connect and you look for opportunities to improve them.
• Builder You enjoy creating automations improving workflows and implementing better solutions.
• Project Driver You keep projects moving forward and proactively remove roadblocks.
• Analytical You use data to identify trends solve problems and support better business decisions.
• Adaptable You thrive in changing environments and enjoy learning new technologies.
• Collaborative You build strong partnerships across departments and work effectively with technical and non-technical teams.
• Continuous Improver Youre always looking for smarter faster and more scalable ways of working.

Why Join IdeaTek

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast reliable internet to underserved communities. Were a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek we value our employees and foster a culture of collaboration growth and community involvement.

A few of the key ways we strive to make employees feel valued include:

• Competitive pay bonus potential
• Medical dental vision life and 401k with match
• Free coaching/counseling for employees & families
• Free internet service (if available in your area) or internet reimbursement
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results effort and integrity

Our Core Values

• We are Trustworthy We build confidence through transparency follow-through and dependability.
• We count on Big Thinkers We dont just imagine the futurewe create it with bold actionable ideas.
• We have a Resilient Spirit We embrace challenges bounce back from setbacks and keep striving for more.
• We stand on Belief We believe everyone deserves access to technology that helps them learn grow and thrive.
• We foster Connectedness Our work goes beyond broadbandwe build real connections within our team and our communities.
• We drive Innovation Were always looking for ways to improve and redefine whats possible.

Ready to Apply

If youre ready to make an impact and grow your career with IdeaTek wed love to hear from you. Apply today!