Sales Support Specialist

Position Purpose:

The Sales Support Specialist supports the sales team by managing the sales pipeline assisting with RFQs and quoting and ensuring operational continuity during high-volume periods. This role provides overflow support across sales coordination activities and contributes to revenue growth by ensuring timely accurate and efficient handling of sales opportunities. The Sales Support Specialist plays a key role in driving workflow efficiency accuracy customer satisfaction and long-term client loyalty.

Key Responsibilities:

• Assist with the intake and review of RFQs from technicians sales teams and internal staff.

• Prepare and support sales-related quotes to ensure accurate scope pricing and timelines.

• Build maintain and manage the sales pipeline to prevent delays and missed opportunities.

• Coordinate with Service Operations Specialists to ensure quotes align with technical scope and execution requirements.

• Track and manage sales opportunities from RFQ through approval to ensure timely follow-up and closure.

• Provide support during high-volume periods to maintain continuity in sales operations.

• Identify opportunities to improve sales processes workflows and overall efficiency.

• Perform other duties as assigned.

Direct Manager/Direct Reports:

• Operations Manager

• None

Travel Requirements:

• None

Minimum Qualifications

• Strong organizational and time management skills with the ability to prioritize effectively.

• Ability to manage multiple tasks in a fast-paced deadline-driven environment.

• Proficiency in CRM software (e.g. Salesforce) and Microsoft Office Suite (Excel Word PowerPoint).

• Excellent communication and interpersonal skills with the ability to collaborate across departments.

• High attention to detail with strong problem-solving and follow-through abilities.

• Working knowledge of sales operations quoting and pipeline management.

• Ability to interpret sales scope and partner effectively with technical teams.

Preferred Qualifications

• N/A

Minimum Education:

• Associates degree in Business Marketing or a related field.

Preferred Education:

• Bachelors degree in Business Marketing or a related field.

Minimum Years of Work Experience:

• 13 years of experience in sales support customer service administrative or related roles.

• Experience with CRM systems and sales or project tracking tools preferred.

Certifications:

• n/a

Work Location: Location/Office