Sales Support Specialist

This is whereyour work makes a difference.

At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.

Here you will find more than just a jobyou will find purpose and pride.

Where Your Purpose Accelerates Our Mission

At Baxter we are deeply connected by our mission. No matter your role your work has a direct impact on helping healthcare providers and patients around the world. As a Sales Support Specialist you will play an important role in supporting customers patients and sales teams by ensuring smooth order processing accurate account setup and exceptional service throughout the customer journey. Your work will help deliver a seamless experience while supporting Baxters cardiac monitoring business and our mission to save and sustain lives.

This is where your work matters.

In this role you will serve as a key connection point between customers patients sales representatives third-party partners and internal teams. Through accurate execution and responsive support you will help ensure customers receive the products and services they need while contributing to operational excellence and business growth.

Your Role at Baxter

As a Sales Support Specialist you will support daily customer and sales operations for Baxters cardiac monitoring business. You will manage orders maintain customer accounts support lead management activities coordinate with third-party partners and help resolve customer inquiries. Success in this role is measured by accuracy responsiveness customer satisfaction and operational efficiency.

Your Team

You will be part of the Customer Operations and Sales Support team partnering closely with Sales Customer Service Operations Logistics and external vendors to deliver a best-in-class customer experience. The team is focused on service excellence continuous improvement and supporting customers with the tools and solutions they need to improve patient care.

What Youll Be Doing

• Process review and track customer and sales orders in accordance with established procedures and quality standards.
• Respond to customer patient and sales inquiries related to orders inventory requests shipment tracking and account support.
• Create and maintain customer accounts in NetSuite and Validic ensuring accurate documentation billing and pricing information.
• Document customer interactions transactions and account updates within company systems to maintain compliance and data integrity.
• Support lead processing and new account setup activities that contribute to business growth.
• Partner with Baxters third-party warehouse provider to investigate and resolve delayed missing or damaged shipments.
• Prepare operational reports maintain exception logs and escalate customer or patient concerns in accordance with company procedures.
• Assist with inventory activities including intake tracking and recycling of cardiac monitoring devices while contributing to team productivity and service goals.

What Youll Bring

• High school diploma or equivalent.
• 1 years of customer service sales support account support order management or related experience.
• Experience processing orders maintaining customer accounts or supporting operational workflows.
• Experience working with billing pricing account management or customer records.
• Proficiency with Microsoft Office applications including Outlook Word and Excel.
• Experience working with CRM systems NetSuite Validic or similar customer management platforms preferred.
• Experience in healthcare medical device patient support or other regulated industries preferred.
• Experience supporting inventory management logistics shipment coordination or warehouse-related processes preferred.

We understand compensation is an important factor as you consider the next step in your career. At Baxter we are committed to equitable pay for all our employees and we strive to be more transparent with our pay practices. To that end this position has a base salary range of $40000 to $55000 plus a commission target. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including but not limited to relevant skills/experience time in the role business line and geographic/office location.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one as well as insurance coverage for basic life accident short-term and long-term disability and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP) with the ability to purchase company stock at a discount and the 401(k) Retirement Savings Plan (RSP) with options for employee contributions and company matching. We also offer Flexible Spending Accounts educational assistance programs and time-off benefits such as paid holidays paid time off ranging from 20 to 35 days based on length of service family and medical leaves of absence and paid parental leave. Additional benefits include commuting benefits the Employee Discount Program the Employee Assistance Program (EAP) and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our additional information regarding Baxter US Benefits please speak with your recruiter or visit our Benefits site: Benefits Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.