Sales Support Specialist

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline Right People Right Results Right Careers! Our philosophy is in fact an obsession that drives our behavior our culture and our work. Its why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration support services products solutions and applications services to our valued clients in the northeast. Our focus is goal is to make technology easy and to help our clients use it as effectively as possible.

CCS is seeking a motivated Sales Support Specialistto join our this role youll build strong customer relationships that drive retention loyalty and revenue growth. Youll support the full sales cyclefrom uncovering opportunities to managing renewalswhile ensuring every interaction delivers an exceptional customer experience.

Were looking for someone passionate about using technology to improve customers lives who thrives in a fast-paced environment communicates with confidence and enjoys collaborating with others. The ideal candidate is proactive detail-oriented and dedicated to going above and beyond for both customers and colleagues.

Salary: $70000-$75000 Incentive compensation plan

What Youll Do:

Customer Success & Relationship Management

• Build and maintain trusted customer relationships through regular calls check-ins and occasional onsite visits.
• Understand client business needs to identify opportunities and develop long-term sales strategies.
• Drive customer satisfaction and product adoption by resolving issues setting expectations and escalating as needed.
• Review account history to uncover upgrades renewals and new opportunities.

Sales Support & Proposal Management

• Partner with Account Managers to support initiatives and achieve revenue targets.
• Coordinate RFPs bid responses proposals and cross-department collaboration.
• Manage renewals upgrades and warranty/license tracking ensuring timely quotes and proactive follow-up.
• Maintain deal registrations CRM updates and pipeline status tracking.

Quoting & Pricing

• Develop accurate product quotes and proposals factoring in discounts promotions and margins.
• Collaborate with Sales leadership on pricing strategies and vendor negotiations.
• Communicate with distributors for pricing lead times and alternatives.
• Leverage quarter- and year-end opportunities for deeper discounts.

Data & Compliance

• Keep CRM/NetSuite records accurate and current (opportunities sales orders win/loss contacts).
• Ensure compliance with company standards and maintain complete customer/prospect information.

Professional Development

• Stay up to date on CCS products and solutions through training and certifications.

Perform other job-related duties as assigned

What You Bring:

• Strong phone presence and active listening skills
• Entrepreneurial mindset with a proactive approach
• Excellent organization and time management abilities
• Skilled in building customer relationships and delivering top-tier service
• Strong written and verbal communication skills
• 3 years of sales support and/or customer service experience
• Bachelors degree or equivalent work experience
• Commutable to either Hauppauge NY or Lincoln RI

#IND

• Competitive salaries
• Comprehensive benefits including:
  • Medical and dental plans
  • Company paid vision and short and long term disability plans
  • Flexible spending programs including Healthcare Dependent Care Transit and Parking
  • 401K with employer match
  • Tuition reimbursement
  • Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
  • Company paid life Insurance
  • Paid holidays and vacation
  • Technical certification gift card rewards program

Come experience our unique culture and see how our right people right results philosophy has led to our outstanding success! We are great place to start your IT career!

Custom Computer Specialists is an Affirmative Action and Equal Opportunity qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions contactor .