Sales Support Representative (Inside Sales)
Job Location:
Traverse City, MI - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Job Posting:
Since 1953 Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure betterhomesand better businesses. We exist to make our customers complex projects simple successful and sustainable. We proactively solve problemsadaptand grow to continuously serve our customerscommunitiesand each other. Ferguson a Fortune 500 company is proud to provide best-in-class productsserviceand capabilities across the following industries: Commercial/Mechanical Facilities Supply Fire and Fabrication HVAC Industrial Residential Trade Residential Building and Remodel Waterworks and Residential Digital Commerce. Ferguson has approximately 36000 associates across 1700 locations. Ferguson is a community of proud associates whooperatewith the shared purpose of building something meaningful. You will build a career that you are proud of at a company you can believe in.
Are you hands-on customer-focused and ready to grow your career Whether you have experience in the trades or are looking to break into the industry Ferguson is hiringSales Support Representativeswho are ready to help customers solve problems and learn the business from the ground up.
Schedule:Monday Friday7:00 am to 4:00 pm.
Responsibilities
Work together with Sales associates to support customer needs bydeterminingthe best products and solutions.
Ensuring the delivery of personalized customer service throughtimelyquotations andaccuratesales orders.
Coordinate deliveries on behalf of customers.
Answer salescallsfor general information addressing and resolving customer concerns or questions.
Ability to effectively use customer relationship management (CRM)systemand phonesystem.
Qualifications
0-3years of sales and/or customer service experience ispreferred.
Experience in plumbing HVAC or similar trades is a plus.
Experience with Salesforce and Genesis phone systems is preferred.
Must have the ability to learn newsystemsandsoftware.
Exhibit strong skills for sales including the ability to upsell.
Proventrack recordof responding quickly to customer needs and ability to make decisionsin a timely manner.
Ability to react well in a fast-paced environment & follow through on commitments.
Highlymotivated andcustomerservice orientedmentality withabilityto build relationships is a plus.
General digitalliteracyincluding Microsoft Office.
Ability to quickly learn product knowledge and processes.
At Ferguson we care for each other. We value our well-being just as much as our hard work. We are committed toa holistic approachtowards benefits plans and programs that support the mentalphysicaland financial well-being of our associates. Our competitive offering not only includes benefits like health dental vision paid time off life insurance and a 401(k) with a company match but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs including mental health coverage gender affirming and family building benefits paid parental leave associate discounts community involvement opportunities and more!
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Pay Range:
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$17.77 - $28.42-
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
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This role is Bonus or Incentive Plan eligible.
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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a) which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A) which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises LLC. is an equal employment employerF/M/Disability/Vet/SexualOrientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information
Required Experience:
Unclear Seniority
About Company
Ferguson sells quality plumbing supplies, HVAC products, and building supplies to professional contractors and homeowners.
