Sales Support Representative (Inside Sales) HVAC

Are you hands-on customer-focused and ready to grow your career Whether you have experience in the trades or are looking to break into the industry Ferguson is hiring Sales Support Representatives who are ready to help customers solve problems and learn the business from the ground up.

Schedule: Monday through Friday 7am - 5pm

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.

• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.

• Coordinate deliveries on behalf of customers.

• Answer sales calls for general information addressing and resolving customer concerns or questions.

• Ability to effectively use customer relationship management (CRM) system and phone system.

• Knowledge and experience in the HVACindustryisrequired.

• 1-3 years of sales and/or customer service experience is preferred.

• Exhibit strong skills for sales including the ability to upsell.

• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.

• Ability to react well in a fast-paced environment & follow through on commitments.

• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.

• General digital literacy including Microsoft Office.

• Ability to quickly learn product knowledge and processes.

*Pre-employment drug and background screening required*

At Ferguson we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental physical and financial well-being of our associates. Our competitive offering not only includes benefits like health dental vision paid time off life insurance and a 401(k) with a company match but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs including mental health coverage gender affirming and family building benefits paid parental leave associate discounts community involvement opportunities and more!