Sales Support Representative

Company Information: AssetGuard Products is a leading provider of environmental compliance products and solutions tailored for the industrial and oil and gas markets. With a commitment to Safeguarding Assets Conserving Resources and Securing Tomorrow we help our clients meet regulatory requirements while improving operational efficiency.

Website: Secondary Containment Solutions AssetGuard

Location: 6500 West Fwy. Fort Worth TX 76116

Position Summary: The Sales Support Representative serves as the primary inbound contact for clients and leads delivering high-quality client success support and sales enablement to help retain customers and drive revenue. This hands-on role qualifies inbound leads handles client inquiries supports outside sales with quotes and order processing and ensures smooth handoffs and excellent client experience.

Key Roles / Responsibilities:

• Answer inbound phone calls emails and web inquiries promptly and professionally.
• Qualifying inbound leads: gather contact details needs timeline budget and buying readiness; record and update CRM entries.
• Route qualified leads to outside sales with clear handoff notes and follow-up tasks.
• Support outside sales: prepare quotes/proposals assist with order entry track contract and fulfillment status.
• Manage client issues (billing product questions returns scheduling); resolve or escalate according to guidelines.
• Conduct onboarding tasks and follow-ups to ensure timely time-to-value for new clients.
• Maintain accurate CRM and ticket records; document interactions and next steps.
• Follow up on outstanding quotes renewals and service requests to advance opportunities.
• Contribute client feedback and suggestions to product operations and sales teams.

Required Education Experience and Qualifications:

• 2 years in client success customer service inside sales or sales support.
• Strong phone presence and clear verbal/written communication.
• Experience qualifying leads and supporting sales workflows.
• Proficiency with CRM systems (Salesforce HubSpot MS Dynamics or similar) and MS Office/Google Workspace.
• Organized detail-oriented able to prioritize multiple tasks.
• Customer-focused team-oriented and comfortable working cross-functionally.
• Experience in B2B environments or supporting outside sales teams Preferred
• Familiarity with quoting/order-entry tools and basic contract/admin processes - Preferred

Working Conditions:

• Prolonged periods sitting standing and walking.
• Must be able to comprehend and follow written and oral instructions.
• Must be able to complete tasks even with frequent interruptions.
• Must be able to use discretion and independent judgment as needed.
• Must be able to speak clearly on the phone and to fellow workers.

Benefits:

• Competitive Compensation Package
• Medical Dental Vision Coverage
• 401K Company Match
• Life Insurance Long Term Disability Coverage 100% Company Paid
• Health Savings Account (HSA)
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Wellness Check Program - Insurance Premium Discounts
• EAP Resources
• Paid Holidays
• Paid Time Off (PTO)

Wilks Brothers and affiliated companies does not accept unsolicited resumes from recruitment agencies or fee based recruitment services. Recruitment agencies or recruitment services may contact for more information.

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.

I acknowledge that I have read and understand the description of this position and have had the opportunity to ask my supervisor about any points I did not understand. I hereby state that I can perform the essential functions of this position with or without reasonable accommodation.

#ASSETGUARDPRODUCTS #LI-ONSITE #LI-AD1

Required Experience:

Unclear Seniority