Sales Support Manager

At Audio Enhancement we help empower learning in the classroom every day. We believe in what we do and how we do it. We take care of each other exceed our customers expectations and build success through partnership friendship and trustwith our team members partners and customers. Team members who work hard pursue excellence and have a positive attitude can expect to grow with us as we grow. At Audio Enhancement were looking for lifersmembers of our Audio Enhancement family who believe in our mission share our passion and want to spend their careers making a difference in education.

We are currently seeking a Sales Support Manager for our West Jordan Utah location!

The Sales Support Manager is responsible for the overall performance strategy and development of the Sales Support team. This role owns the sales support process end-to-end including team leadership operational efficiency cross-department alignment and continuous process improvement. This position ensures all activities contribute to company goals customer satisfaction and scalable growth.

Duties Include:

• Lead manage and develop the Sales Support team
• Establish expectations KPIs and performance standards
• Conduct one-on-ones performance reviews and career development planning
• Oversee hiring onboarding and training
• Foster a positive and accountable team culture
• Own and improve Sales Support processes (POs quotes orders inquiries)
• Ensure efficiency consistency and scalability of workflows
• Identify bottlenecks and implement solutions
• Optimize systems such as Project Portal SAP Monday and Salesforce
• Ensure incoming work is prioritized and completed on time
• Oversee workload distribution across the team
• Act as escalation point for complex issues
• Ensure high quality customer service
• Cross-Department Collaboration
• Own and maintain training materials
• Ensure structured onboarding programs
• Maintain internal knowledge systems (e.g. OneNote)

• Leadership and team development
• Strategic thinking and problem solving
• Strong communication and collaboration
• Organization and prioritization
• Accountability and initiative
• Excel and Microsoft Office
• CRM systems
• Preferred: and SAP

Compensation and Benefits:

Hourly wage is negotiable based on skill level and experience. Benefit package includes medical dental and vision insurance Employer-funded Health Savings Account (HSA) Paid Time Off (PTO) paid holidays Employer-funded Short Term Disability Insurance Employer-funded Life Insurance matching 401k. Even an exercise room massage chair and soda fountain!

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