Sales Support Coordinator

At our core our mission is simple: to radically love and influence lives. This isnt just a mottoits a way of life that infuses everything we do. As a Sales Support Coordinator youll playa vital role in empowering our sales team and ensure smooth this role you will assist in various sales processes including quoting customer communication and system navigation. You will be responsible for maintaining high standards of accuracy and efficiency in all tasks undertaken. If you have a passion for people a commitmentto quality and a desire to work with a mission-driven company we want to hear from you!

This role has the ability to work a hybrid schedule from our New Brighton MN location.

As a Sales Support Coordinator you will:

• Serve as the main point of contact for assigned customers fostering and maintaining long-term relationships.
• Manage projects within customer relationships ensuring alignment with customer goals while meeting company objectives.
• Respond promptly and professionally to incoming customer calls within a designated ring group.
• Develop accurate customer quotes using market knowledge and guidance from Sales applying mark-ups as appropriate.
• Process purchase orders according to customer requirements and specifications.
• Service multiple customers concurrently with the goal of meeting all customer deadlines.
• Educate and assist Sales Representatives and Management with order-related issues.
• Communicate with customers and Sales regarding any required information or changes during the quoting or order process.
• Assist Customer Success Representatives with quote and order processing as needed.
• Escalate complex issues to the supervisor for resolution.
• Coordinate with internal departments to ensure timely order fulfillment and resolution of issues.
• Maintain proactive communication with customers and Sales regarding any additional information needed or changes during the quote or order process.
• Gather reporting data for Sales Representatives Production and Operations as needed.
• Follow up on customer applications and accurately enter them into systems.
• Complete Supplier Questionnaires for Sales and delegate questions to the appropriate department for assistance.
• Monitor internal reports to ensure accurate quote and order processing.
• Provide ideas and solutions to Management and IT for system development and process efficiency.
• Enter data into CRM including customer and opportunity set-ups.
• Undertake any other responsibilities deemed necessary by management.

Qualifications:

• Bachelors degree in business administration or a related field preferred.
• Minimum one year of customer service experience. Previous experience in sales support or a related field is preferred. Knowledge of forestry and manufacturing processes is an advantage.
• Proficiency in Microsoft Office Suite and CRM systems. HubSpot experience a plus.
• Positive can-do attitude with the ability to handle stressful workloads gracefully.
• Strong attention to detail.
• Comfortable working with employees at all levels ability to build rapport.

Be Part of Our Mission to Radically Love and InfluenceLives

If youre ready toleverage your skills in a role where you can make a real difference we inviteyou to apply. Join us as we create a work environment that not only supportsour team but also enriches the lives of everyone we impact.

Bell Lumber & Pole is an equalopportunity employer.

Bell Lumber & Pole is proud to be an equalopportunity workplace and is an affirmative action employer. We are committedto equal employment opportunity regardless of race color ancestry religionsex national origin sexual orientation age citizenship marital statusdisability gender identity or Veteran status. We also consider qualifiedapplicants regardless of criminal histories consistent with legalrequirements.

This applies to all employment practices within ourorganization including hiring recruiting promotion termination layoffrecall leave of absence compensation benefits training and makes hiring decisions based solely on qualifications merit and businessneeds at the time.

Bell is committed toworking with and providing reasonable accommodations to individuals with disabilities. If you needa reasonable accommodation because of a disability for any part of theemployment process please call or send an e-mail to and let us know the nature of your request and your contact information.

For additional detail you can read through our EEO Policy.

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