Sales Support Account Coordinator

The St. Louis Support Services Division for Enterprise Mobility is excited to announce an opportunity for the position of Sales Support Account Coordinatorwithin the Sales Support team!

ABOUT THE ROLE

The Sales Support Account Coordinator supports sales and operations teams by managing account workflows resolving issues and ensuring data accuracy. This role may handle onboarding and maintenance for complex accounts create reporting and adapt processes to meet both daily operational needs and strategic priorities.

This roles primary focus will besupportingthe North Americanand EUReplacement and Leisure Sales Teams with a focus on the Travel Agent and Leisure lines of business.This rolewill be working directly with VPs Directors and Sales Account Managersfocusing on researching troubleshooting andprovidingexpert guidance on high touch customer service requests along with other administrative tasks.

ABOUT THE JOB

This position will be in person at ourGroup 76AdministrativeOffices (Lakeside/Weldon locations)in St. Louis MO with theoption to work a hybrid schedule after 60 has a schedule of MondayFriday with a start timefrom7:30am-8:00am CT. The starting pay for this position is$21.20/hr.Compensation decisions will be made based on factors that include but are not limited to experience education location and skill level.

We offer a robust Benefits Package including but not limited to:

• Paid Time Off

• Health Dental Vision insurance; Life Insurance; Prescription coverage (employees scheduled for 30 hours)

• Employee discounts on car rentals car purchases and much more!

• 401(k) retirement plan with company match and profit sharing
• Educational Assistance (full-time - 40 hours only)

ABOUT THE TEAM

Enterprise Mobilitys Support Services teamsare responsible forGlobal Call Center Operations Replacement Rental Services Support Information Management Customer Service Metric Programs North American Roadside Assistance Sales Support Mobility Development and Technical Support Helpdesks. This team consists of over 4000 customer service professionals supportstaffand management around the globe in 15 different countries with 70 million customer contacts handled annually.

• Collaborate closely with and provide support to sales teams operations strategic account managers and accountfacing partners byassistingwith process needs resolving inquiries and ensuring smooth daytoday workflow execution

• Serve as a problemsolving resource by evaluating root causes coordinating with internal teams and ensuringtimelyandaccurateissue resolution across platforms and reservation systems

• Manageend-to-endaccount processes by onboarding new accounts updating andmaintainingprofiles and supporting complex or hightouch accounts withspecialized workflows and booking needs

• Update account records conduct proactive data validation checks and correct fees as needed to support accurate reporting smooth reservation processing anderror freedownstream workflows

• Develop recurring reports and customized reporting subscriptions to deliver meaningful insights for strategic account and leadership teams

• Adapt workflows to meet both immediate operational needs andlonger termstrategic project deliverables ensuring consistent productivity across shifting priorities

• Seek to improve job performance through self-assessment skill development training and goal setting

• Maintain a regular and reliable level of attendance and punctuality

• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

• Must have 2 years of business or account support or administrative experience
• Must live in the state of Missouri and in the St. Louis or surrounding area
• Must be willing and able to travel to the St. Louis offices weekly as needed
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be at least 18 years old
• Must have a High School Diploma/GED

WFH Technical Qualifications for your home office:

• Must have access to a cell phone to validate security information authentication
• Must have reliable and consistent high-speed internet access provided by a cable or fiber provider
  • Minimum upload speed of 10 mbps and minimum download speed of 100 mbps
  • Satellite Internet 5G home Internet/Cellular/Wi-Fi/Hotspot Services (T-Mobile Verizon) connections are NOT supported
• The address on your application must be your current accurate permanent address

*Enterprise reserves the right to verify that your internet meets or exceeds our work from home requirements