Sales Supervisor, Willowbrook, NJ

Michael Kors is always interested in hearing from talented globally-minded individuals with a passion for fashion.

If you enjoy working in a creative fast-paced environment then we would love to hear from you!

JOB PROFILE: Sales Supervisor

REPORTS TO: Store Management

MAIN JOB OBJECTIVE

To achieve personal and store sales goals and to develop lasting client relationships. To provide team supervision and guidance complying with all company policies procedures and directives. To ensure the highest level of customer service standards are maintained at all times.

RESPONSIBILITIES

SALES GENERATION:

Meet personal and store sales goals

Continue to develop personal sales techniques and assist in the development of associates sales techniques to maximize sales

Utilize elevated levels of sales and service to maximize sales performance

Demonstrate an in-depth knowledge of the merchandise

After closing a sale monitor all details including: shipping alterations (if applicable) and special requests to ensure customer satisfaction

Ensure all sales related policies and procedures are maintained

Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE:

Support and encourage team to provide the highest level of customer service

Build and maintain repeat clientele by utilizing personal client book and assisting team with utilizing their client books

Resolve all client problems and complaints quickly and effectively ensuring client satisfaction

Assist sales associates with various customer service issues

OPERATIONS:

Collaborate with store manager in areas of risk management physical security store cash controls and inventory management

Assist in the training of sales team in all areas of appropriate register usage and maintenance

Understand and properly execute all management register functions

Assist in all areas of stock shipping receiving protocol/policies procedures and all shipping/ receiving related paperwork

Participate in inventories

MERCHANDISING/VISUAL:

Ensure the selling floor is neat organized stocked and reflects the correct visual image at all times

Assist in the implementation and maintenance of all merchandising/ visual directives

Ensure deliveries are properly processed in a timely manner

Identify product concerns in a timely manner

Communicate inventory needs to support the business goal

HUMAN RESOURCES:

Ensure image and grooming standards are professional and reflective of the brand image at all times

Adhere to work schedule inclusive of time and attendance

Support and assist in follow-up for all training programs and seminars

The Company is an equal employment opportunity employer. The Companys policy is not to unlawfully discriminate against any applicant or employee on the basis of race color sex sexual orientation gender identity religion national origin age military status disability genetic information or any other consideration made unlawful by applicable federal state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process please contact our Talent Acquisition team at

In compliance with certain Pay Transparency laws employers are required to disclose a compensation range. The range for this position will vary based on role requirements skill set and years of experience. Please note that for salaried roles the figures reflect full-time equivalency while for hourly roles the figures represent the applicable hourly rate.

Compensation Range: