Sales Strategy Support Manager Client Engagement

Help shape how we connect clients with bankers and turn every interaction into a stronger relationship. Youll play a visible role influencing how teams use the Customer Relationship Management tools and client engagement practices day to day. Working closely with field leaders youll translate strategy into action that improves consistency and outcomes. Join us to strengthen experiences for clients and bankers while delivering measurable business impact.

As a Sales Strategy Support Manager in the Client Engagement Strategy Team you guide consistent and effective use of Customer Relationship Management tools to deepen client relationships. Youll work with us to reinforce engagement strategies in the field support behavior change with leaders and identify opportunities to execute process improvements. Well rely on you to communicate clearly across audiences and help our teams adopt practices that improve client and banker experiences.

Job responsibilities

• Serve as Subject Matter Expert and drive correct and consistent use in the field for Client Central/One JPMC
• Deliver client engagement strategies in the field through clear messaging and practical reinforcement
• Reinforce the reporting framework and ensure managers understand how to interpret and utilize dashboards in coaching and productivity management
• Manage and quickly respond to questions from bankers branch managers and field management related to client engagement strategy
• Spend time in branches meeting with bankers and field managers to collect feedback on how we can improve the process in the future
• Influence field sales leaders to adopt new practices and sustain engagement routines
• Identify opportunities through field engagement to enhance processes and remove friction
• Execute process improvements that support client engagement and banker effectiveness
• Partner with Banker Behaviors and Training teams to equip bankers and managers with tools and resources
• Manage multiple priorities and deadlines with speed flexibility and adaptability in a constantly changing environment

Required qualifications capabilities and skills

• 5 years of experience in sales strategy field enablement engagement strategy or related business support roles
• Exceptional communication and presentation building skills comfort presenting recommendations to senior management and capable of influencing multiple stakeholders
• Proven project management experience working autonomously in a fast-paced environment
• Demonstrated ability to communicate clear strategic messages to both small groups and large audiences. Demonstrated ability to influence leaders and stakeholders to change behaviors and sustain adoption. Experience anticipating and proactively addressing senior management concerns
• Intellectually curious customer-obsessed team-oriented and high energy level with passion for driving quantifiable business results
• Comfort working in a fast-paced environment with multiple stakeholders and shifting priorities
• Strong analytical orientationable to use reporting to identify issues tell the story and recommend actions
• Excellent relationship management skills and ability to navigate a large complex organization
• Intermediate to advanced proficiency with Microsoft Office (PowerPoint Word)
• Experience supporting retail banking consumer banking or branch sales organizations
• Experience measuring adoption or engagement outcomes and using insights to refine execution

Preferred qualifications capabilities and skills

• Experience supporting retail banking consumer banking or branch sales organizations
• Firsthand branch sales and/or management experience also preferred
• Experience measuring adoption or engagement outcomes and using insights to refine execution
• Firsthand branch sales and/or management experience also preferred