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Lawn Care Client Success Representative
Job Location:
Job Location:
Lake Villa, IL - USA
Yearly Salary:
$ 55000 - 75000
Yearly Salary:
Posted:
28 May 2026 (30+ days ago)
Posted:
Application Deadline:
10 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
- Health insurance
- Paid time off
- Vision insurance
Job Title: Customer Retention & Client Success Specialist
Company: Lawn Doctor
Location: Lake Villa IL
Company: Lawn Doctor
Location: Lake Villa IL
Grow Your Sales Career with Lawn Doctor of Antioch Gurnee & Lake Villa Inc.
Are you someone who enjoys helping people building relationships and creating exceptional customer experiences
Lawn Doctor is looking for a dependable and driven Customer Retention & Client Success Specialist to join our growing this role youll help homeowners get the most from their lawn care programs while building long-term customer loyalty. This role combines customer service account management and relationship-based sales.
Your focus will be helping customers understand their lawn care needs recommending solutions that fit their goals and ensuring they receive outstanding service throughout their experience with Lawn Doctor.
At Lawn Doctor we believe employees who are given opportunities to grow professionally help grow our business as well.
What We Offer
- Competitive base salary plus commission opportunities
- Benefits package available
- Paid training and ongoing sales development
- Career advancement opportunities
- Established brand with strong customer retention
- Supportive team environment
What Youll Do
As a Customer Retention & Client Success Specialist youll serve as a trusted advisor to homeowners by identifying lawn health needs and recommending customized treatment programs and delivering exceptional customer service throughout every customer interaction. All team members are expected to professionally assist customer handle service-related questions and support customer satisfaction efforts as part of their daily responsibilities.
Responsibilities include:
As a Customer Retention & Client Success Specialist youll serve as a trusted advisor to homeowners by identifying lawn health needs and recommending customized treatment programs and delivering exceptional customer service throughout every customer interaction. All team members are expected to professionally assist customer handle service-related questions and support customer satisfaction efforts as part of their daily responsibilities.
Responsibilities include:
- Build relationships with existing customers and recommend additional lawn care services
- Proactively contact customers to improve retention and satisfaction
- Recommend additional services when appropriate based on customer needs
- Resolve customer concerns and create positive outcomes
- Maintain accurate customer records and sales activity
- Deliver exceptional customer service before during and after the sale
- Answer customer questions regarding services scheduling and treatments
- Follow up on service visits and customer feedback
Qualifications
- Valid drivers license with a clean driving record
- Reliable transportation and strong attendance record
- Strong customer service and communication skills
- Positive attitude and problem-solving mindset
- Comfortable speaking with customers in person and over the phone
- Ability to build trust and long-term customer relationships
- Basic computer and CRM software skills preferred
Preferred Experience
While not required experience in the following areas is highly desirable:
While not required experience in the following areas is highly desirable:
- Lawn care or landscaping sales
- Customer service
- Customer retention and account management
- Client relations
- Residential service industries
- Lead generation and sales follow-up
- Route sales or field sales experience
About Lawn Doctor
Lawn Doctor is a nationally recognized leader in lawn care turf treatment and outdoor pest control services. We help homeowners achieve healthy beautiful lawns through customized treatment programs and exceptional customer care.
Our team is committed to delivering outstanding customer service while helping customers enjoy greener lawns and healthier outdoor spaces. Every position within our organization plays a role in delivering exceptional customer service and supporting a positive customer experience.
Apply Today - If youre looking for a rewarding career with growth potential in the lawn care and home services industry wed love to hear from you.
Apply now to become a Lawn Care Client Success Representative with Lawn Doctor!
Lawn Doctor is a nationally recognized leader in lawn care turf treatment and outdoor pest control services. We help homeowners achieve healthy beautiful lawns through customized treatment programs and exceptional customer care.
Our team is committed to delivering outstanding customer service while helping customers enjoy greener lawns and healthier outdoor spaces. Every position within our organization plays a role in delivering exceptional customer service and supporting a positive customer experience.
Apply Today - If youre looking for a rewarding career with growth potential in the lawn care and home services industry wed love to hear from you.
Apply now to become a Lawn Care Client Success Representative with Lawn Doctor!
Compensation: $55000.00 - $75000.00 per year
Our Franchisees Need People Like You
Here at Lawn Doctor we have a very simple approach to our workbe safe have fun and change the world one lawn at a time. Its the kind of approach that not surprisingly has led us to the highest customer satisfaction and retention rates in the industry.
Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether youre an experienced lawn care technician or just starting out on your career path all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect while making the local community a little happier. Your work will never go unappreciated.
Since each of our franchises is locally owned youll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors being largely self-directed with little supervision and would like a chance to help make the world a greener place we would love to talk to you.
We appreciate your interest and hope to have you on board a local franchise team as soon as possible.
* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.
Required Experience:
Unclear Seniority
About Company
Since its first franchise in 1967, Lawn Doctor has established itself as a leader in the lawn care industry. Our goal is to serve you best. Call today!
